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1 - 6 則評論,共 491
5 天前評論 透過行動裝置

為小朋友慶生,剛8號颱風住了一晚,遇到一位細心有善職員,特意安排房間設有床欄,浴室有小童牙刷及浴盆,設施非常好,更給了小朋友一個驚喜,非常感謝酒店職員Vianne chu
早餐即煮奄列及yogurt好好味,比預其中唔錯,其代下一次再來

住宿日期: 2020年10月
旅程類型: 家庭旅行
感謝 Pathung99
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
1週前

10月10日同酒店熟客朋友入住,我哋三個家庭玩得非常開心,好彩天氣尚未非常凍仲可以享受到酒店泳池,泳池真係好適合一家大細,非常舒適。
酒店房間有一個大浴池,小朋友可以係入面浸浴好開呢~
另外要讚一讚front desk staff Austin, Vivian, Vianne, Juergen 同 Marina Kitchen staff Carmen。佢哋非常細心去解答我哋嘅問題。
有機會要再同小朋友再去玩。

住宿日期: 2020年10月
旅程類型: 家庭旅行
感謝 KathyS1349
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
1週前 透過行動裝置

今次結婚週年紀念, 同酒店熟客朋友分別入住M Club Premier Room, 我地一家四口揀左兩床房,床又夠大,仲有一個超大正方形浴缸, 有浴鹽和刷背等物品,好貼心, 大人小朋友都好滿意。除了有薯片和4盒紙包飲品,今次仲送埋生果(紅蘋果,青蘋果,奇異果)酒店仲安排我和朋友同一層嘅附近房間,好細心。

第一次有lounge access, 可以去lounge 任飲任食, cocktail 有三個時段(我揀最夜果場,可當埋晚餐食), 食物種類唔多,但味道唔錯,服務態度一流呢兩日無論去到邊,員工都好helpful,主動協助又有禮貌。

今次泳池唔算太多人,都唔需要等太耐,可惜天氣開始涼,池水好冰冷,小朋友雖然唔捨得走,但都唔敢玩太耐。

Marina Kitchen 自助早餐好吸引,種類多,質素好,員工好有禮貌又勤快,不停幫手收碟,保持枱面整潔

特別一提,自助餐真係好誇張,而家book 都要排到10/12, 即是想weekend 食,就要早兩個月要book

特別感謝front desk staff Austin, Elle, Vianne, Juergen 同埋Marina Kitchen staff Carmen。下次一定會再入住!!

住宿日期: 2020年10月
旅程類型: 家庭旅行
感謝 Carolhappytravel
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
HK Ocean Park Marriott Front Office,香港海洋公园万豪酒店 的 Guest Services / Front Office,回應了這篇評論6 天前評論 已回應
Google 翻譯

Dear Carolhappytravel,

First of all. Happy Anniversary! Thank you very much for choosing us to celebrate such an important occasion.

I am delighted to read you had such an amazing time with us and the staff was helpful.

We always aim at providing an outstanding service with a personal touch and it is indeed comments like yours which really boost the team to do what they really love - creating memorable stays for our guests. It really means a lot to us!

Austin, Ellie, Vianne, Carmen and my team were delighted to read your comments! Thank you.

I very much look forward to welcoming you back soon.

With warmest regards,
Juergen
Front Office Manager

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2 週前評論 透過行動裝置

服務員態度非常認真,有善
客人問的問題都解答得很詳細
資料充足
房卡岀問題,即時處理
服務質素很高
園內很乾淨
環境優美
退房後可以有行李寄存服務,很棒

住宿日期: 2020年10月
旅程類型: 浪漫雙人遊
感謝 HarryCheung215
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
HK Ocean Park Marriott Front Office,香港海洋公园万豪酒店 的 Guest Services / Front Office,回應了這篇評論1週前 已回應
Google 翻譯

Dear HarryCheung215,

Thank you for taking your time to review your recent stay with us at the Hong Kong Ocean Park Marriott Hotel. We take great pride in our personalized service here and I am thrilled to learn that our staff did everything possible to ensure you had a memorable experience with us.

We all look forward to welcoming you back in the not too distant future.

With warmest regards,
Juergen
Front Office Manager

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2 週前評論 透過行動裝置

已經是第二次入住,酒店環境很好,由於只有6層,完全沒有了市區的壓迫感,房間亦寬躺,打掃非常乾淨,浴室亦設有大浴缸
早餐不過不失,選擇亦算多
酒店員工親切,泳池亦有多名員工看顧,當然在下午泳池一定比較多住客使用泳池,但泳池面積也很大,感覺不是十分擠擁

住宿日期: 2020年9月
旅程類型: 家庭旅行
感謝 joannac762
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
HK Ocean Park Marriott Front Office,香港海洋公园万豪酒店 的 Guest Services / Front Office,回應了這篇評論1週前 已回應
Google 翻譯

Dear joannac762,

Thank you for taking the time to post a lovely review of Hong Kong Ocean Park Marriott Hotel on Tripadvisor.

I am so pleased that you enjoyed your 2nd visit with us, and found the room is spacious and the bed very clean. This is wonderful to read, I have shared your kind words with our Director of Housekeeping and his team who are all delighted.

It is brilliant to read that you also found everyone at the Hotel to be friendly. We really are incredibly lucky to have such an amazing team caring for our guests, and so we are thrilled to see our hospitality recognized.

Thank you again for choosing to stay with us at The Hong Kong Ocean Park Marriott Hotel, the team and I look forward to welcoming you back again soon.

With warmest regards,
Juergen
Front Office Manager

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2 週前評論 透過行動裝置

中秋節長假期,我哋一家四口選擇去呢間酒店住一晚。等緊登記入住嘅時候,職員好有禮貌地招呼我哋,排緊隊嘅時候已比出邊嘅戶外泳池吸引。由於疫情關係,泳池有人數限制,但係咁樣嘅安排令到人流少啲,小朋友玩得好開心。欣賞早餐分三個時段,唔洗咁擠迫。

所有嘅員工都好有禮貌同埋對酒店所有嘅設施知識都好充足。

酒店對疫情嘅安排都好好,有機會會再去。

住宿日期: 2020年10月
旅程類型: 家庭旅行
感謝 Yomiko Y
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
HK Ocean Park Marriott Front Office,香港海洋公园万豪酒店 的 Guest Services / Front Office,回應了這篇評論1週前 已回應
Google 翻譯

Dear Yomiko Y,

Thank you for taking the time to post your review of Hong Kong Ocean Park Marriott Hotel on Tripadvisor.

I am delighted that you enjoyed your visit, and that you found my team to be very caring. We try so hard to meet and exceed our guests expectations, and so it is wonderful to know that you felt very well treated. My team and I were thrilled to read this comment. Thank you.

Thank you for mentioning our hygiene measures. Our main aim is to guarantee the health and safety of everyone and it is fantastic to read you appreciate our new measures in place.

I hope we will have the opportunity to welcome you back again soon.

With warmest regards,
Juergen
Front Office Manager

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