In strongest terms we do not agree with the comments in this review. We don’t traffic in drugs this is a criminal offence actionable in a Court Of Law with clear evidence and proof as is required and procedural. Otherwise the allegations are defamatory and liberious.
You just checked in and barely after 20 minutes, you were picked by your friends whereby you said that you were going to stay with them. Such short duration could not allow you to collect data about the drugs and brothels. This is purely malicious and in bad faith.
Our hotel is in the best location in Nairobi and directly opposite Central Police Station. There is a footbridge which starts from our hotel entrance and ends at the police station, implying that all patrolling police officers starting and finishing their shift have to pass through the footbridge and they are all armed. In actual sense there is always a high police traffic presence outside our hotel, besides that in our ground floor then is a section leased to a bank which is secured by armed security 24/7. Under such a circumstance there is no mugging that can take place outside our hotel.
We are in most safe and secured place in the Central Business District.
Our booking conditions and refund policy is in line with other hotels and applicable to the latter.
Thank you for posting a review regarding your experience during your stay with us.
Inspite of the challenges within the hospitality industry, we strive and try as much as possible to exceed our guests expectations.
We thank you very much for your compliments and further assure you of our best hospitality.
Kenya Comfort Hotels
Thank you very much for sharing your experience regarding your stay with us.
We are much humbled with your review and do promise that always our motto is to keep on sharpening the quality of our service notwithstanding the very many challenges in the hospitality sector.
Your reviews help us to move a step further.
We run a 24 hour duty manager service who is always in hand to help our guests.
Check out up to 11.00am with a prior approval from the duty manager is allowed. You need to arrange earlier for the same.
We once again thank you for your review.
Thank you very much for posting a comment regarding your stay with us.
Just to be precise, the rate of USD 50 includes taxes which are about 23% and also include other costs fixed and variables just to mention.
In due consideration the price is very competitive and has not increased for the past two years.
Harassment may be handled in a polite formal manner and Nairobi people generally welcome and treat all visitors very well.
We further thank you for appreciating our service from the staff and look forward to host you again.
With kind regards
Thank you very much for your review. We feel honoured for your positive comment and wish to reassure you that we will strive to improve our services to always meet your needs and wants.
We will be happy to host you always when in our capital city in the sun, Nairobi
With kind regards
We thank you for your honest review regarding your stay with us.
We have embarked on some renovations part of it aimed at giving our rooms a better look.
We are humbled that your group had a great time during their stay with us and on behalf of various departments, we further thank you for your sincere compliments.
We are ready to host you and your group. Severally wherever in Nairobi
With kind regards