We thank you for sharing your real experience during your stay with us.
We always assure you of our best hospitality services and wish to host you time and again whenever in the city of Nairobi.
We also take this opportunity to wish you a prosperous 2016.
In strongest terms we do not agree with the comments in this review. We don’t traffic in drugs this is a criminal offence actionable in a Court Of Law with clear evidence and proof as is required and procedural. Otherwise the allegations are defamatory and liberious.
You just checked in and barely after 20 minutes, you were picked by your friends whereby you said that you were going to stay with them. Such short duration could not allow you to collect data about the drugs and brothels. This is purely malicious and in bad faith.
Our hotel is in the best location in Nairobi and directly opposite Central Police Station. There is a footbridge which starts from our hotel entrance and ends at the police station, implying that all patrolling police officers starting and finishing their shift have to pass through the footbridge and they are all armed. In actual sense there is always a high police traffic presence outside our hotel, besides that in our ground floor then is a section leased to a bank which is secured by armed security 24/7. Under such a circumstance there is no mugging that can take place outside our hotel.
We are in most safe and secured place in the Central Business District.
Our booking conditions and refund policy is in line with other hotels and applicable to the latter.
Thank you for your comment regarding your stay with us.
You actually stayed at Kenya Comfort Hotel Suites in Milimani and not Kenya Comfort Hotel in the City Centre.
About the smell from the room, you could have requested for a room change to allow the problem to be diagnosed and fixed.
Waiting for food for 2 hours looks like thrown overboard because surely on normal circumstances this is slightly not practical as we run an open kitchen where you can even stand over and raise an immediate complaint.
Coupled with all these issues then definitely breakfast will be an issue this being sub-consciousness needless to say.
To help us serve you better, we kindly request you to raise the matters as they arise.
At the Kili Fair in Moshi Tanzania, you brought up the same concerns which you were assured that they will be addressed to accordingly and in depth.
We are sorry for any level of discomfort you were subjected to.
We thank you for sharing the same and hope to see you again.
Thank you for your review
The rates are fairly reasonable as they are inclusive of all taxes and more other variable and fixed costs.
About the TV channels there has been an issue between the regulatory authority and the service providers regarding digital migration which has now been sorted out and as such there are enough of channels to spice your bouquet of entertainment.
Thank you for your observations.
Thank you for posting a review regarding your experience during your stay with us.
Inspite of the challenges within the hospitality industry, we strive and try as much as possible to exceed our guests expectations.
We thank you very much for your compliments and further assure you of our best hospitality.
Kenya Comfort Hotels
Thank you very much for sharing your experience regarding your stay with us.
We are much humbled with your review and do promise that always our motto is to keep on sharpening the quality of our service notwithstanding the very many challenges in the hospitality sector.
Your reviews help us to move a step further.
We run a 24 hour duty manager service who is always in hand to help our guests.
Check out up to 11.00am with a prior approval from the duty manager is allowed. You need to arrange earlier for the same.
We once again thank you for your review.