Dear / Jeanette
Firstly let me thank you for either negative and positive feedback about being unable to use our swimming pool after 6 PM as it’s the closing time at sunset its true but a lot of guests come back from their tour at that time therefore the manager on duty could give instruction to pool guard to extend their working time till you enjoy swimming even for 45 min or even more , wishing if you would dial even the front desk and ask for an exception
Thank you again for your comments, wishing you pleasant day from oasis team.
Reham For
Mr. Amr Sherif / Rooms Division Manager