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“爱它!穿越埃及挑战集合的最佳住处”

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希爾頓金字塔高爾夫度假村
吉薩排名第 5飯店 (共 42 家)
優等證書
下文由TripAdvisor全球志願者翻譯而來, 查看 原始英文點評
評論過2015年12月15日

我们在埃及的时候,和进行穿越埃及挑战集合的成员住在这里。我们在希尔顿金字塔度假村虽然住得不久,但是很开心。房间很宽敞,自助的食物很美味,更重要的是,员工乐于助人。前台的Mohamed Bahgat太好了,我们这个团有很多人,他们最终还是解决了我们的住宿问题。在这里住的很愉快!

1  感謝 CManoukian
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
Mali2010,希爾頓金字塔高爾夫度假村 的 Manager,回應了這篇評論2015年12月21日 已回應
Google 翻譯

Dear valuable guest,

Thank you for choosing to be and to stay with us during one of your memorial life events " Cross Egypt Challenge Rally" and for applying your genuine opinion in the Trip Advisor site.
We highly appreciate your recommendation of our hotel and we are more than delighted to read your generous comments appreciating our hotel facilities, our amazing rooms with the huge space and the unforgettable breath taking view with the unique services by a dedicated team.
Your kind compliments have been shared with the entire team who felt motivated upon hearing such words.
We look forward to welcoming your beloved family back soon.
Mohamed Ali
Quality Control Manager
Hilton Pyramids Golf Resort

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1 - 5 則評論,共 832

下文由TripAdvisor全球志願者翻譯而來, 查看 原始英文點評
評論過2015年11月26日 透過行動裝置

员工总体服务好。房间干净,宽敞,就是有两三条毛巾是脏的,但很快被更换了。酒店老,有点过时了。餐厅的食物好,但自助餐上能吃到的东西都是重复的,常规菜单的种类也很少。泳池区域超棒,是那里的一大亮点。周围没有什么可以做的,到哪里都需要坐地面交通。如果你在前台叫出租车的话,收费会高些。(也不是超级贵)。你可以走出前门,找更多的出租车。记得总要砍价。但这里不太安全。由你决定。到金字塔要25分钟或更少的时间。总之肯定还会来这家酒店。

1  感謝 Bruno_Intl
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
Mali2010,希爾頓金字塔高爾夫度假村 的 Manager,回應了這篇評論2015年11月29日 已回應
Google 翻譯

Dear valuable guest,

Thank you for your choice for being with us and for applying your genuine opinion to our page at the trip advisor site.

It is a very nice to us hearing that Hilton Pyramids Golf Resort became your favorite place and that your good-self would visit us soon.

We are looking forward to welcoming and serving you at any time to Hilton Pyramids Golf Resort and any of our Hilton Family of Hotels worldwide in the near future.

Regards,

Mohamed Ali
Quality Control Manager
Hilton pyramids Golf Resort

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
下文由TripAdvisor全球志願者翻譯而來, 查看 原始英文點評
評論過2015年7月2日

為什麼在沙漠里一定要有綠草?為什麼要用混凝土來製作假的埃及金字塔?為什麼這同時還是破舊和臟兮兮的一部分?所以,這不是一個五星級酒店。這裏服務還可以,服務員有禮貌,但感覺這種友好的氛圍是刻意營造的,讓人感覺他們只是為了你口袋裡的錢服務,而不是為你服務。如果你不介意你時刻處在一種刻意營造的氛圍里,不介意處在旅遊行業特有的只看錢的氛圍里的話,那你還是會覺得這裏不錯的。恩……反正我是不會選擇這裏了,我也不會再在 it. Zoltán網站上花一分錢。

感謝 Zoltán V
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
Mali2010,希爾頓金字塔高爾夫度假村 的 Manager,回應了這篇評論2015年7月2日 已回應
Google 翻譯

Thank you very much for choosing to stay at Hilton Pyramids Golf Resort and for taking the time to write to us about your stay experience.

We place great value on our customers and their continued relationship with Hilton, and constantly strive to achieve the highest quality standards in order to meet their expectation.

We would like to thank you for your feedback, I was really concerned to learn from your constructive comments and grading that we are not a favorite one on your personal hotels list.

However, It is only through valuable feedback received from our valuable customers such as your good self, that we are able to maintain and further improve the quality of our services. I would like to assure you that I will be evaluating what measures need to be taken in order to ensure the service and activities our customers anticipate are delivered.

We are looking forward to welcoming you once more to Hilton Pyramids Golf Resort and any of our Hilton Family of Hotels worldwide in the near future.

In the meanwhile, if I can be of assistance, please contact me directly.

Thank you and best regards,

Mohamed Ali

Quality Control Manager
Hilton pyramids Golf Resort

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
下文由TripAdvisor全球志願者翻譯而來, 查看 原始英文點評
評論過2015年1月9日

在希尔顿高尔夫度假村的住宿体验实在是太棒了,前台的ashraf总是用他温馨快乐的笑容问候每一个人,让你觉得他们非常欢迎你入住这家酒店,并且希望你度过愉快的时光。食物的品质很高,品种也很多。感谢。

1  感謝 Yasmin G
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
Mali2010,希爾頓金字塔高爾夫度假村 的 Manager,回應了這篇評論2015年1月31日 已回應
Google 翻譯

Dear Sir/ Madam,

Thank you for filling out a review on Trip Advisor and for recommending our hotel.

It is encouraging to know that your stay with us was an enjoyable one, and we appreciate your decision not to be the last! I am happy you liked the hospitality of our Front desk Team , the quality of food and the hotel facilities.

Thank you for your kind and appreciative words concerning the Hotel Team, I know they will be pleased to hear them.

Thank you again for your time, and I look forward to welcoming you, your family and your friends back to the Hilton Pyramids Golf Resort in the near future.

Best Regards,

Mohamed Ali

Quality Control Manager
Hilton Pyramids Golf Resort

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
下文由TripAdvisor全球志願者翻譯而來, 查看 原始英文點評
評論過2015年1月5日

今天我入住的時候發現床上全是長頭髮,他們根本沒有打掃。所以討厭這家酒店……

1  感謝 Imadito123
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英文,源自www.tripadvisor.com 查看原文
Mali2010,希爾頓金字塔高爾夫度假村 的 Manager,回應了這篇評論2015年1月31日 已回應
Google 翻譯

Dear Sir,

Thank you for your comments on this website.

Please accept our sincere apology for any inconvenience you might face during your recent stay.

I have passed on your comments to the departments involved in order to take the necessary action where possible, especially your comments about the cleanliness issue which I do hope it was resolved at your satisfactory level.

I hereby assure you that corrective actions have been taken immediately concerning involved departments, including a comprehensive re-training covering all service points mentioned in your valued comments.

Also, I would like to confirm that your recent experience does not reflect the true value of service quality rendered at our hotel, and I please rest assured that we always strive to provide the highest level of service quality, and shall there be any guest concerns, we always offer a prompt remedial solution just only it requires to have a direct feedback or guest concerns during the stay; this give us a better chance to correct any misunderstanding or any unpleasant situation.

As part of our company’s promise to ensure every guest feels valued, respected and cared for...
We are undergoing constant change to improve the guest experience and I hope to welcome you back in the future to experience this for yourself. Thank you for staying with us at The Hilton Pyramids Golf Resort.

Shall you need any future assistance, please do not hesitate to contact me directly via the hotel link at the site page.

Yours faithfully,
Mohamed Ali

Quality Control Manager
Hilton Pyramids Golf Resort

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希爾頓金字塔高爾夫度假村 的其他資訊

地址: Dreamland, El Wahat Road | 6th of October City, Giza 2500, Egypt
電話:
位置: 埃及 > Giza Governorate > 吉薩
設施:
酒吧/酒廊 提供上網服務的商務中心 有健身房的健身中心 免費停車 兒童活動 (適合兒童/家庭) 餐廳 客房服務 Spa 套房 游泳池 殘障通行設施
飯店類型:
吉薩排名第 5 的飯店 (共 42 間)
價位: NT$3,352 - NT$5,979 (根據標準客房的平均房價)
飯店星級:5 星級 — 希爾頓金字塔高爾夫度假村 5*
房間數: 229
訂房選項:
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