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希爾頓金字塔高爾夫度假村
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金字塔美景酒店(吉薩)(物超所值!)
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Guardian 賓館(吉薩)(物超所值!)
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1 - 6 則評論,共 900
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2018年5月4日

網絡不好,早餐沒有好的食物可選擇。這家星級酒店甚至不知道怎麼做荷包蛋。對你的待遇還要看你是從哪裡來的,很勢利。僅供參考,我在這裏住了3個月。

與 Hilton Hotels & Resorts 合作收集的評論
感謝 jonmendoza1231
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Mali2010,希爾頓金字塔高爾夫度假村 的 Manager,回應了這篇評論2018年5月6日 已回應
Google 翻譯

Dear Valuable Guest,

Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. I have passed on your comments to the departments involved, especially your dining experience and internet service.

Being a regular precious Hilton guest and a respective long-term stayer, you are perceived as a top VIP guest for us, therefore your comments are extremely important and would always be taken into consideration.

I am sorry to know that your last stay was not as much comfortable as expected. I will personally investigate the matter with all concerned to ensure proper remedial action will be taken and prevent any future reoccurrences.

I hereby assure you those corrective actions that will be taken concerning involved departments, including a comprehensive re-training covering all points mentioned in your valuable comments.

I would like to confirm that your recent experience does not reflect the true value of service quality rendered at our hotel, and I assure you that the corrective measurements will prevent these issues from re-occurring in the future.

We are undergoing constant change to improve the guest experience and the internet services and I hope to welcome you back in the future to experience this for yourself. Thank you for staying with us at The Hilton Pyramids Golf.

Kind regards,

Mohamed Ali
Quality Control Manager

Hilton Pyramids Golf

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2018年3月20日

這是我第二次住在這家酒店,過得很愉快,房間非常好,乾淨,能看到非常漂亮的遊泳池和高爾夫區域的景色。員工們很協作,我很願意回來。

感謝 580ihabm
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Mali2010,希爾頓金字塔高爾夫度假村 的 Manager,回應了這篇評論2018年3月22日 已回應
Google 翻譯

Dear valuable guest,
Thank you so much for applying your genuine opinion about our hotel and the services offered to you by a dedicated professional team as stated by your good self.

Your positive words and recommendation comments have been noted and communicated to Hilton Pyramids Golf team who is always keen and willing to achieve our Hilton company promise ' to ensure every guest feels valued, respected and cared for'.

We are looking forward to welcoming you once more to Hilton Pyramids Golf and any of our Hilton Family of Hotels worldwide in the near future.
Regards,
Mohamed Ali
Quality Control Manager
Hilton pyramids Golf

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2018年3月8日

為什麼這是我最糟糕的體驗?酒店員工很不專業,如果你有需要,前台不會注意到你。我的入住手續辦了一個多小時。設施很糟糕,我的房間里沒有網絡,房間標準就像是二星級賓館一樣。枕頭睡起來簡直糟透了。如果你來這裏出差,在開羅我絕不會推薦你住這家酒店。

2  感謝 TM0912
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.tr 查看原文
Amany H,希爾頓金字塔高爾夫度假村 的 Manager,回應了這篇評論2018年3月11日 已回應
Google 翻譯

Dear valuable Guest,

Thank you very much for choosing to stay at Hilton Pyramids Golf and for taking the time to review us in details .

We greatly appreciate any comments made by our customers and constantly strive to achieve the highest quality standards. We would like to thank you for your feedback concerning all your highlighted comments which I have relayed/ discussed with the department heads concerned, in order to take the necessary action.

I would like to confirm that your recent experience does not reflect the true value of service quality rendered at our hotel, and I assure you that the corrective measurements taken will prevent these issues from re-occurring in the future.

Meanwhile, I trust this unfortunate experience will not prevent you from visiting us again. I look forward to welcoming you soon to the Hilton Pyramids Golf where the team and I will exert every possible effort to make your stay comfortable and enjoyable one.

Thank you and best regards,

Sincerely,

Amany Hassan
Assistant – RESERVATION DEPARTMENT
Hilton Pyramids Golf

回報不適當的回應
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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2018年2月7日

一個非常舒適的酒店,有很多可供娛樂的地方。酒店的餐飲選擇和質量都堪稱典範。尤其是那些非常友好、彬彬有禮的酒吧工作人員(特別感謝卡里姆)這裏值得一來!希望再次見到你們。

與 Hilton Hotels & Resorts 合作收集的評論
感謝 Magnus-Mr_Dollars
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.de 查看原文
Amany H,希爾頓金字塔高爾夫度假村 的 Manager,回應了這篇評論2018年2月8日 已回應
Google 翻譯

Dear valuable guest,

Thank you for your choice for being with us and for applying your genuine opinion to our page at the trip advisor site.

It is a very nice to us hearing that Hilton Pyramids Golf is your favorite place and that you recommend it as a hotel for families ... also, the overall service, the overall experience and the overall food experience to your liking.

We are looking forward to welcoming and serving you at any time to Hilton Pyramids Golf and any of our Hilton Family of Hotels worldwide in the near future.

Regards,

Amany Hassan
Assistant – RESERVATION DEPARTMENT
Hilton Pyramids Golf

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2018年1月20日

總體非常滿意…但是,早餐的工作人員和食物充其量是平均水平……需要提高服務質量和食物質量……酒吧的菜單非常精緻,但實際水平也很令人失望……像意大利蔬菜湯這樣簡單的湯似乎是從罐頭裡直接倒出來的……總的來說,還需要繼續努力

與 Hilton Hotels & Resorts 合作收集的評論
感謝 C8335PQgaryl
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Mali2010,希爾頓金字塔高爾夫度假村 的 Manager,回應了這篇評論2018年1月23日 已回應
Google 翻譯

Dear valuable guest,
Thank you very much for your comments on Tripadvisor and sorry for any inconvenience caused or for not meeting your expectations in some areas.
We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations.
I would appreciate you visit us again for us to try to redeem your trust in our hotel, and to provide you with special care and accommodation, and make sure we offer you a far better service than what you have experienced.
Looking forward to welcoming you again at Hilton Pyramids Golf Resort.
Regards,
Mohamed Ali
Quality Control Manager
Hilton Pyramids Golf

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2018年1月18日

房間:5分打3分。位置:5分打2分.浴室:3分打2分。大廳:3分打2分。泳池和健身房:3分打3分。服務:3分打3分。外觀設計:2分打1分。其他:16分打7分(度假村,大型酒店,體育,全健身房,陽台,水療,高爾夫)共計:40分打28分-價格一般在450-800之間,我住在227房間。星級:5星級。我的評分(以我的經驗):很好。

感謝 rakanammar
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Amany H,希爾頓金字塔高爾夫度假村 的 Manager,回應了這篇評論2018年1月20日 已回應
Google 翻譯

Dear valuable guest,

Thank you so much for applying your genuine opinion about our hotel and the services offered to you by a dedicated professional team as stated by your good self.

Your positive words and recommendation comments have been noted and communicated to Hilton Pyramids Golf team who is always keen and willing to achieve our Hilton company promise ' to ensure every guest feels valued, respected and cared for'.

We are looking forward to welcoming you once more to Hilton Pyramids Golf and any of our Hilton Family of Hotels worldwide in the near future.
Regards,
Amany Hassan
Assistant Reservation Manager
Hilton Pyramids Golf

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
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