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金字塔美景酒店(吉薩)(物超所值!)
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1 - 6 則評論,共 907
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
1週前

食物糟糕,網絡糟糕,如果你是去出差,不是正確的選擇。如果只是在那裡住一两天,使用一下泳池的話還是不錯的,不過要從外面獲取食物,因為這裏的食物是埃及質量最廉價的,而且嘗起來很糟糕。

與 Hilton Hotels & Resorts 合作收集的評論
感謝 Ali_Taha_36
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Amany H,希爾頓金字塔高爾夫度假村 的 Manager,回應了這篇評論6 天前評論 已回應
Google 翻譯

Dear valuable guest,

Thank you for choosing to stay at Hilton Pyramids Golf and for taking the time to complete our survey and to write to us about your recent stay at the Tripadvisor page. First of all, we would like to apologize for the inconvenient you have experienced at Hilton Pyramids Golf.

We greatly appreciate any comments made by our customers and constantly strive to achieve the highest quality standards. We would like to thank you for your feedback concerning our Food & Internet service, which I have relayed/ discussed with the department heads concerned, in order to take the necessary action.

I would like to confirm that your recent experience does not reflect the true value of service quality rendered at our hotel, and I assure you that the corrective measurements taken will prevent these issues from re-occurring in the future.

Meanwhile, I trust this unfortunate experience will not prevent you from visiting us again. I look forward to welcoming you soon to the Hilton Pyramids Golf where the team and I will exert every possible effort to make your stay comfortable and enjoyable one.

Thank you and best regards,

Sincerely,

Amany Hassan
Assistant – RESERVATION DEPARTMENT
Hilton Pyramids Golf

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
1週前

酒店不錯,感覺很安全,但是服務很糟糕。任何需求達成前(客房服務、客房服務等),至少準備好要打4-5次電話。對於一家號稱五星的酒店來說,這種體驗是很不令人滿意的。

感謝 DeVille666
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.se 查看原文
Amany H,希爾頓金字塔高爾夫度假村 的 Manager,回應了這篇評論1週前 已回應
Google 翻譯

Dear valuable Guest,

Thank you very much for choosing to stay at Hilton Pyramids Golf and for taking the time to review us in details . We greatly appreciate any comments made by our customers and constantly strive to achieve the highest quality standards. We would like to thank you for your feedback concerning all your highlighted comments which I have relayed/ discussed with the department heads concerned, in order to take the necessary action.

I would like to confirm that your recent experience does not reflect the true value of service quality rendered at our hotel, and I assure you that the corrective measurements taken will prevent these issues from re-occurring in the future. Meanwhile, I trust this unfortunate experience will not prevent you from visiting us again.

I look forward to welcoming you soon to the Hilton Pyramids Golf where the team and I will exert every possible effort to make your stay comfortable and enjoyable one. Thank you and best regards,

Sincerely,
Amany Hassan Assistant – RESERVATION DEPARTMENT
Hilton Pyramids Golf

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年5月10日

度假村很寧靜,離繁忙的市中心很遠。房間很乾凈而且整潔安靜。遊泳池很不錯很乾凈,對孩子們也很合適。這裏的食物也很不錯,員工也不錯。和家人們呆在一起的感覺很不錯,這裡是我家庭出行的首選地。

感謝 896magdyg
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Mali2010,希爾頓金字塔高爾夫度假村 的 Manager,回應了這篇評論2018年5月16日 已回應
Google 翻譯

Dear Valuable Guest,

Thank you for choosing Hilton Pyramids Golf for your recent stay and for taking the time to tell us and all about your experience at your favorite hotel in the great Cairo- 6 Of October, as your feedback is a very essential and helpful tool to measure the level of service we extend to our guests.

I am glad that you have enjoyed your stay with us and thank you for the excellent rating that you have given to us in all the areas.

Your thanks, notes and comments have been noted and communicated to Hilton Pyramids Golf Resort team who is always keen and willing to achieve our Hilton company promise ' to ensure every guest feels valued, respected and cared for'.
Thank you again for your great input/ feedback, and I look forward to welcoming you back to Hilton Pyramids Golf in the near future.

In the meanwhile, if I can be of assistance, please contact us directly via Hilton Pyramids Golf direct channels.

Sincerely,

Mohamed Ali
Quality Control Manager
Hilton Pyramids Golf

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年5月4日

網絡不好,早餐沒有好的食物可選擇。這家星級酒店甚至不知道怎麼做荷包蛋。對你的待遇還要看你是從哪裡來的,很勢利。僅供參考,我在這裏住了3個月。

與 Hilton Hotels & Resorts 合作收集的評論
感謝 jonmendoza1231
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Mali2010,希爾頓金字塔高爾夫度假村 的 Manager,回應了這篇評論2018年5月6日 已回應
Google 翻譯

Dear Valuable Guest,

Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. I have passed on your comments to the departments involved, especially your dining experience and internet service.

Being a regular precious Hilton guest and a respective long-term stayer, you are perceived as a top VIP guest for us, therefore your comments are extremely important and would always be taken into consideration.

I am sorry to know that your last stay was not as much comfortable as expected. I will personally investigate the matter with all concerned to ensure proper remedial action will be taken and prevent any future reoccurrences.

I hereby assure you those corrective actions that will be taken concerning involved departments, including a comprehensive re-training covering all points mentioned in your valuable comments.

I would like to confirm that your recent experience does not reflect the true value of service quality rendered at our hotel, and I assure you that the corrective measurements will prevent these issues from re-occurring in the future.

We are undergoing constant change to improve the guest experience and the internet services and I hope to welcome you back in the future to experience this for yourself. Thank you for staying with us at The Hilton Pyramids Golf.

Kind regards,

Mohamed Ali
Quality Control Manager

Hilton Pyramids Golf

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年3月20日

這是我第二次住在這家酒店,過得很愉快,房間非常好,乾淨,能看到非常漂亮的遊泳池和高爾夫區域的景色。員工們很協作,我很願意回來。

感謝 580ihabm
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Mali2010,希爾頓金字塔高爾夫度假村 的 Manager,回應了這篇評論2018年3月22日 已回應
Google 翻譯

Dear valuable guest,
Thank you so much for applying your genuine opinion about our hotel and the services offered to you by a dedicated professional team as stated by your good self.

Your positive words and recommendation comments have been noted and communicated to Hilton Pyramids Golf team who is always keen and willing to achieve our Hilton company promise ' to ensure every guest feels valued, respected and cared for'.

We are looking forward to welcoming you once more to Hilton Pyramids Golf and any of our Hilton Family of Hotels worldwide in the near future.
Regards,
Mohamed Ali
Quality Control Manager
Hilton pyramids Golf

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年3月8日

為什麼這是我最糟糕的體驗?酒店員工很不專業,如果你有需要,前台不會注意到你。我的入住手續辦了一個多小時。設施很糟糕,我的房間里沒有網絡,房間標準就像是二星級賓館一樣。枕頭睡起來簡直糟透了。如果你來這裏出差,在開羅我絕不會推薦你住這家酒店。

2  感謝 TM0912
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.tr 查看原文
Amany H,希爾頓金字塔高爾夫度假村 的 Manager,回應了這篇評論2018年3月11日 已回應
Google 翻譯

Dear valuable Guest,

Thank you very much for choosing to stay at Hilton Pyramids Golf and for taking the time to review us in details .

We greatly appreciate any comments made by our customers and constantly strive to achieve the highest quality standards. We would like to thank you for your feedback concerning all your highlighted comments which I have relayed/ discussed with the department heads concerned, in order to take the necessary action.

I would like to confirm that your recent experience does not reflect the true value of service quality rendered at our hotel, and I assure you that the corrective measurements taken will prevent these issues from re-occurring in the future.

Meanwhile, I trust this unfortunate experience will not prevent you from visiting us again. I look forward to welcoming you soon to the Hilton Pyramids Golf where the team and I will exert every possible effort to make your stay comfortable and enjoyable one.

Thank you and best regards,

Sincerely,

Amany Hassan
Assistant – RESERVATION DEPARTMENT
Hilton Pyramids Golf

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
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