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1 - 6 則評論,共 1,310
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2 週前評論

出來家庭旅行的我們在這首爾住了兩個晚上。房間空間充裕且整潔。床鋪很舒適,浴室里的浴缸和淋浴間是分開的。這家酒店是這片區域最高的建築,所以酒店最大的特色是能觀賞到城市附近美不勝收的景色。客房服務人員親切友善,能夠及時響應我們的需要和要求。值得一提的是,友好誠實的工作人員撿到了我女兒的耳機,並且歸還於我們。這讓我相信,這是一間你大可以信任的酒店。下次再來首爾的時候,我絕對還會來此入住的。

感謝 JackF527
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
jameslee03569,喜来登首尔多客福城市酒店 的 제너럴 매니저,回應了這篇評論2 週前評論 已回應
Google 翻譯

Dear. JackF527

Warmest greetings from Sheraton Seoul D Cube City Hotel!
We appreciate your time to share your experience with us and choose our hotel as your recent accommodation.

It is our great pleasure to hear that our staff and facilities have met your expectation! Your comments are duly noted and will be shared with respective department in order to encourage and motivate our staff, especially the staff who assist you to recover your daughter’s headphone! We, Sheraton D Cube City Hotel will always strive to serve the best and work for the improvements in order to exceed your expectation all the time!

Once again, thank you for your valuable time to share your feedback with us! We promise you to serve the best next time you visit and look forward to welcoming your family here at Sheraton Seoul D Cube City Hotel again!

Best Regards,
James Lee
General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
3 週前評論 透過行動裝置

客房很寬敞,是現代化的設計風格,視野很好,能看到首爾的大都市風貌。泳池有短泳道,足夠寬敞。有藍線了綠線地鐵,從這裏前往歷史悠久的市中心地帶非常方便。自助早餐應有盡有,無論習慣什麼樣的飲食風格都能在這裏得到滿足。

感謝 Lillarm
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
jameslee03569,喜来登首尔多客福城市酒店 的 제너럴 매니저,回應了這篇評論3 週前評論 已回應
Google 翻譯

Dear. Rich C,

Warmest greetings from Sheraton Seoul D Cube City Hotel!

We first highly appreciate for your recent stay with us, and spend your valuable time to leave the feedback for us! Your feedback has tremendous value to us as we could improve and monitor our service standards.

We are very delighted to hear that you’ve satisfied overall stay with us! All your comments have been duly noted in order to motivate and encourage our staff. As customer satisfaction is number one priority for us, all of our staff will continuously work for the improvements based on your comments.

Once again, thank you very much for staying with us and being valued customer for us. We are looking forward to welcoming you here at Sheraton Seoul D Cube City Hotel soon!

James Lee
General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
2018年10月13日的評論 透過行動裝置

就是舒適,乾淨!設計也很新穎,lobby在最高樓層41F,客房往下,房內空間寬敞,窗外視野也很好!住這間時我就會乖乖的“上樓”吃早餐!就因為view好!附近有商場,百貨公司,交通也方便,就在(심더림역 新道林站Sindorim)

住宿日期:2018年10月,去過商務旅行
感謝 Rachel Y
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
jameslee03569,喜来登首尔多客福城市酒店 的 제너럴 매니저,回應了這篇評論2018年10月15日 已回應
Google 翻譯

Dear. Rachel Y

Warmest greetings from Sheraton Seoul D Cube City Hotel!

We truly appreciate your recent visit to our hotel, and spend your valuable time to leave the feedback for us.

We are great to hear that you’ve enjoyed your stay with us! As all of our staff always strive to exceed our guests’ expectation, we will share your comment to motivate our staff and keep high standard of service.

Once again, thank you for your valuable feedback as we could monitor our service standards, and we will look forward to welcoming you here at Sheraton Seoul D Cube City Hotel Again!

Best Regards,
James Lee
General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年10月6日的評論 透過行動裝置

謝謝酒店專業的員工,讓我們的體驗如此特別。我們非常感激你們所有人。酒店的菜品很好,服務傑出。酒店的風景也很美。每個人都很友好、樂於幫助,竭盡所能的幫助客人。你們送給我們的周年禮物,我們也很喜歡。祝福你們所有人。

感謝 ToniaO50
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
jameslee03569,喜来登首尔多客福城市酒店 的 General Manager,回應了這篇評論2018年10月8日 已回應
Google 翻譯

Warm greetings from Sheraton Seoul D Cube City Hotel!

Thank you for choosing Sheraton Seoul D Cube City Hotel as your recent accommodation, specially on your anniversary day, and spend your valuable time to leave feedback for us. Your feedback has tremendous value to us as we could able to monitor our service standard.

We are glad to hear that you had a wonderful anniversary day with us and also enjoyed our anniversary gift for you! It is always our great pleasure to provide the exceptional service to each of our guest. We will share your comments with all of our staff to encourage and motivates them for high standards of service.

Once again, we are pleased to wish you happy anniversary, and appreciate for being our valued customer. We will look forward to welcoming you here at Sheraton Seoul D Cube City Hotel!

Best Regards,
James Lee
General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
2018年9月21日的評論

極度的建議不要來挑戰韓國飯店的服務
(如果你真的不信邪的話)
對Platinum Premier Elite會員無任何禮遇
入住時也沒有歡迎禮
房間地毯發霉
具極大的種族歧視,看不起亞洲人
半夜還會闖入房間讓你不得安眠
(煙霧警報會無端警示)

可悲的是
跟飯店反映無效
打電話給萬豪客服也無疾而終
住過世界各地
還沒有看過如此囂張的飯店

房間建議: 想要被極度羞辱的人可以來試試看
  • 住宿日期:2018年8月,去過家族旅行
    • 睡眠品質
    • 舒適度
    • 服務
感謝 Fearless809421
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
jameslee03569,喜来登首尔多客福城市酒店 的 General Manager,回應了這篇評論2018年9月22日 已回應
Google 翻譯

Dear. Fearless809421

Greetings from Sheraton Seoul D Cube City Hotel.

First of all, thank you very much for your recent stay with us and hope you had a safe journey back to your home.

I am very concerned to learn that your experience at our hotel was not up to your expectations during your stay. Your candid comment is of immense value in providing a focus for improvement of Sheraton Seoul D Cube City Hotel product and services. All of our guest’s well-being and comfort is very important to us, we will do our utmost to enhance the quality of our hotel experience.
Our most concern is to take care for our in-house guests as well as loyalty premium members, but I would like to sincerely apologize as it was not really normal service attitude we provide and fallen short of our usual service standard.

Fearless809421, I understand that our late apologies and efforts will not make up for the inconvenience, however, I hope you can give us an opportunity in the near future of welcoming you back when we will do our utmost to restore your faith in Sheraton Seoul D Cube City Hotel. If you have further feedback regarding to your stay, please let me know at any time. Also, if your travels bring you back to Seoul, please do contact me directly so I can take an exceptional care of your stay.

Thank you.

Best regards,

James Lee
General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年8月28日的評論

我們在喜來登首爾多福客城市酒店住過很多次,優越的酒店內有寬敞且設施齊備的房間,精良的喜來登會所設施,而且這裏的位置不錯,周圍交通便利,購物和用餐都很方便。從酒店這裏可以很方便的搭乘公共交通工具。這裏的員工都很友善,酒店維護得很精美。

感謝 Kathryn G
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
jameslee03569,喜来登首尔多客福城市酒店 的 제너럴 매니저,回應了這篇評論2018年8月28日 已回應
Google 翻譯

Dear. Kathryn G

Warm greetings from Sheraton Seoul D Cube City Hotel!

We highly appreciate for your recent visit to our hotel as well as positive feedback of our staff and facilities. All of our team always strive to serve the best to our customer, and we are very happy to hear that our staff have met your expectations during your stay.

Thank you for being our valued customer, and we will look forward to welcoming you here at Sheraton Seoul D Cube City Hotel!

Thank you,

James Lee
General Manager

回報不適當的回應
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