Thank you for sharing this wonderful review.
We are delighted to read you enjoyed all aspects of your stay, from the spacious comfortable room, quiet location, to our good & friendly staff.
Thanks for your recommendation and as promised the internet is being dealt with.
Guest Relation Manager,
Thank you for taking the time to post your review on TripAdvisor. I was happy to read you found the room comfortable and that you enjoyed the breakfast.
I have shared your lovely comments regarding the hotel staff and I am certain they will find that equally rewarding to learn of your acknowledgement of their efforts to make our guests visits more enjoyable.
Looking forward to having you as our guests again soon.
Guest Relations Manager
Thank you so much for taking the time to write such an amazing review of your most recent stay at The Dan Panorama Jerusalem. I am so happy to read that you had a wonderful stay at the hotel and that the location was very convenient. Your comments about the service are truly touching, and I shall be sure to pass them on. It is lovely to read that you enjoyed the buffet meals and rooftop pool. Once again thank you for your review . I do look forward to welcoming you again to the hotel in the near future.
Natalie Shalom Guest Relation Manager
Dear Lisa W,
Wow, what an incredible review!
Thank you so much. I am delighted to hear that we exceeded your expectations. We aim to delight our guests at every turn by combining excellent service, fine dining and great housekeeping service.
We can't wait to welcome you back to Jerusalem. Sincerely, Natalie Shalom Guest Relation Manager
Dear Jeremy C,
Thank you for taking the time to review your recent stay at the Dan Panorama Jerusalem. I am happy to read that found the hotel location to be excellent and that our underground parking was helpful.
I am, however, disappointed to read you did not like the amenities in the room which are standard size and are renewed daily and upon request.
Looking forward to having you as our guest in the future to your full satisfaction.
Guest Relation Manager
Thank you for taking the time to provide such a detailed review of your experience at the Dan Panorama Jerusalem hotel. First of all, I hope you will accept my apology that you had a negative experience with us. Obviously, it is always our goal to exceed our guest's expectations and to help them create a great memory of their time at our hotel. We failed to do that for you and I am sincerely sorry.
I will be reviewing your points in detail with my team to get to the bottom of the matter and to ensure that any failures on our part are corrected and won't happen again.
I hope that you will give us another chance in the future to show you the level of service that we are most known for. But, if nothing else, I want to thank you again for providing your candid feedback and for staying with us.
Guest Relation Manager