過去15年內,我至少一年就要去一次以色列,這家酒店是我在海法的家。服務非常好,員工態度友善,位置也很好,風景非常漂亮,走一會兒就能到美味的餐廳,他們給人感覺像家人一樣。更多
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過去15年內,我至少一年就要去一次以色列,這家酒店是我在海法的家。服務非常好,員工態度友善,位置也很好,風景非常漂亮,走一會兒就能到美味的餐廳,他們給人感覺像家人一樣。更多
顯示較少Dear guests,
Thank you for your great feedback.
We will be happy to see you again on your next visit in Haifa
Best Regards,
Natalie Kaplan Cohen
房間看出去的海法港口的景色很棒,但窗戶玻璃實在太髒了,房間也有些破舊。早餐很棒,口味與品質都很高。安息日入住,辦理入住花了很長的時間。
酒店經理登記入住時的接待真糟糕。粗魯,極其不友好和令人反感。對待我們就像對待瘟疫一樣。只是當我們再次退房時,還是那個經理,我禮貌地要求退房,她甚至都沒有招呼我,繼續她的工作,又花了10多分鐘才開始退房。被如此不友好的對待真是令人難以置信。此外,我以前在以色列生活過,並不像以前接觸過的外國文化。這個人不應該與酒店的客人互動!!
Dear Starkla, Thank you for your feedback regarding your stay at Crowne Plaza Haifa, Israel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. On behalf of the hotel, I'm sorry we fell below your expectation regarding the service provided by the front desk staff. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.
Regards,
Valerie Webbsock
Guest Relations Manager
Crowne Plaza Haifa
海法和港口的景色絕對令人驚嘆。酒店的位置優越,毗鄰海法的一个中心區域。服務很好,但是速度很慢。我從來不知道登記要花這麼長時間。房間不太好,只有一個小淋浴間,坦白說有點破舊。休息室不是很好,他們的早餐很簡單,顯然是前一天晚上準備好的。不過價錢很合理,所以這彌補了其餘的缺點。
Hello 2DanA,
Thank you for your feedback regarding your stay at Crowne Plaza Haifa, Israel. We know how important a good night’s sleep is. It’s the fuel that powers your day. I'm sorry we fell below your expectation regarding the room size, lounge and check in experience. We will look into these concerns. I have shared your comment to the hotel's management for review and for service improvement.
On the brighter side, I appreciate that you find our location to be convenient. I hope you give us a chance in the future to show you how great our hotel is.
Sincerely,
Orlando
Case Manager
IHGService
海法皇冠假日酒店坐落在山上,客房面向海法灣,景色優美。但不幸的是,這是我唯一認可這家酒店的一點。海法皇冠假日酒店是急需翻新的。酒店的房間很臭,而且感覺還不幹凈。空調的聲音太大了,好像還會散發出一些異味。我試着把窗戶開着,但有人在我下面的陽台上抽煙(顯然這家酒店是允許吸煙的!)。前台沒有充電適配器(我忘了帶我的),房間也沒有USB接口。他們的電腦系統似乎有問題,所以登記/退房的過程很慢。
Hi Ben
Thank you so much for your review, it's highly important to us to improve our services and facilities. I will be sharing your comment with the hotel about the renovation and the rest of details. I'm sure the will do their best to solve all of the issues as soon as possible. And please, accept our most sincere apology for the inconveniences.
I hope we can host you again in the future to show you the changes made. See you soon!
—Alejandro G.
住了3晚,我們享受在這度過的每一分鐘。能欣賞到海法高爾夫球場的景色。有着漂亮的房間和舒適的床。工作人員友好而高效。我確定我會再來這裏。酒店設有私人停車場。食物新鮮可口。
Dear Shavit, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Valerie Webbstock Guest Relations Manager
客房舒適又乾淨,可以看見城市和大海的美景。酒店地理位置優越,方便客人遊覽巴哈伊花園(Bahai Gardens),酒店有前往該市其他地區的出租車或巴士。 員工友好並且樂於助人,地下停車場是免費提供的。
Dear Star91,
Thank you for your positive review and feedback of our hotel we truly appreciate it.
We take great pride in our staff and the service we provide.
We thank you for giving us the opportunity to host you here.
Regards,
Valerie Webbstock
Guest Relations manager