Dear 360 Boka,

Thank you for taking the time to share your experience about your recent stay with us. We consistently strive to achieve high standards of service and regret we failed to meet your expectations. Our primary concern is the quality of your experience in our hotel and your concerns with not having a high quality shampoo is not indicative of the fine service we strive to provide to our guests. We sincerely appreciate your feedback about our breakfast, internet and Hotel size; your comments will help us as we continually work to improve our guest experience. I do hope you give us a future opportunity to redeem ourselves, our goal is to make your stay better and brighter. If something isn’t just the way you like it, simply let any hotel team member know, and we will make it right. Guaranteed

Ebru Akkoc
Operations Manager

Dear Desi Y,

Thank you for taking the time to post a review we are glad you enjoyed your stay and appreciate your feedback about the location, staff accommodation. Your comments help us as we look to improve our customer service.We are glad to hear you enjoyed your stay and hope to become your hotel of choice in the future.
You have my commitment that each and every individual at the Best Western Empire Palace will do better.

Best Regards,

Ebru AKKOÇ
Operations Manager

Dear OraYarasheva,

Thank you for your kind review and for choosing to stay at the Best Western Empire Palace Hotel we are glad you enjoyed your stay and look forward to your future return.

Best Regards,

Ebru AKKOC
Operations Manager