Dear Kseniya D,
I appreciate your comments that you have written in relation to your 5-Star experience at Kempinski Hotel Khan Palace and I am glad that you enjoyed our room features, service and the location. We look forward to welcoming you back to the hotel on your next visit to Ulaanbaatar.
Dear Akash J,
Thank you for taking your time to share your experience with us!
We are very proud and honored for such a review which will in no doubt motivate our team.
Our Connectors persistently strive in delivering the best and unique experience for our guests. We will definitely share your compliments with Philip & Tavnaa.
We are looking forward to your next stay!
Dear Walter A,
Thank you very much for your wonderful and lovely feedback from your stay at Kempinski Hotel Khan Palace.
Your kind comments regarding our staff and F&B experience has been warmly received and I will be sure to pass it onto our entire team.
I was delighted to hear of your memorable time at our hotel and look forward to welcome you back again in the near future.
Thank you for staying with us & providing an excellent feedback. It brings us great joy to read this type of comment. We work very hard to give each and every guest the best experience possible. I am very happy to be able to show this comment to the team. I look forward to seeing you again soon to enjoy our latest products & services.
Thank you very much for providing such positive comments about the impeccable service you received from Kempinski Hotel Khan Palace on your recent visit to Mongolia. I will be sure to share your feedback with the team.
Please be informed that as the only Professional Concierge team in the town, we provide our valued guests with precise information regarding to best places to visit in the town. Guests safety is our main priority when providing information.
I sincerely appreciate your comments and do hope to have the opportunity to welcome you back in the future.
Thank you for taking the time to write about your recent stay with us at Kempinski Hotel Khan Palace.
I was disappointed to learn of the shortfalls you experience on your bed preferences & rooms availability, as we place great importance on our guests and always strive to exceed expectations. This is not indicative of the level of service to which we strive, and I will certainly share your feedback with our team so we may continue to enhance our offerings and service delivery at the hotel.
Please be informed that we have stated in our online sources that the bed preferences is provided upon availability.
I understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your feedback.