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1 - 6 則評論,共 2,254
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2 週前評論

酒店的工作人員Melia很友好,也很專業,員工們用他們自己的方式熱心幫助你。房間也都很不錯。我把電腦落在飛機上,禮賓部經理Nguyen還幫我找回電腦,真的是太感謝了!

感謝 Possum52Sydney
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
MeliaHanoiHotel,河內美麗雅大酒店 的 Guest Experience Officer,回應了這篇評論2 週前評論 已回應
Google 翻譯

Dear Possum52Sydney,

On behalf of Melia Hanoi team, I would like to thank you for staying at Melia Hanoi as well as for taking your time to review us TripAdvisor.

We are delighted to hear that you had such a wonderful stay with us and were happy with our services. Your comment will also be shared with the whole team to set an example of the quality of services we strive to provide to our guests.

Once again, thank you very much for your nice comments about our services. We look forward to welcoming you back to Melia Hanoi soon.

Kind regards,
Ngo Minh Phuong
Guest Experience Team

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
4 週前評論 透過行動裝置

酒店很好,沒有什麼負面的地方可以指出,但也沒有任何很酷的配置。 除了酒店的自助餐(令人難以置信,打分差不多10/10)和位置(在河內的中心,靠近所有地方,只需步行或自行車),沒有別的需要指出了。 工作人員非常友好,因為這在越南很平常。服務文明,房間乾淨(我在這點上給它6.8 / 10)。 快餐/早午餐的選擇(0樓)非常令人失望。 如果您想要在這個城市的中心,從房間看到城市6/10的景色,請來這家酒店。

感謝 Adventurer725096
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.pt 查看原文
MeliaHanoiHotel,河內美麗雅大酒店 的 Guest Experience Manager,回應了這篇評論4 週前評論 已回應
Google 翻譯

Dear Guest,

Thank you very much for choosing Melia Hanoi and for taking the time to share your experience about our hotel facilities and services on Tripadvisor.

I am sorry to read that you were not fully satisfied with our services. We highly appreciate your comments, thanks to them we continuously strive to strengthen the points that need to be improved.

On the other hand, we are glad to learn that you were very satisfied with our buffet. This kind of comment is very motivated. I will share it with the whole team and I am sure they will be encouraged by your nice compliment.

Once again, many thanks for your feedback. We hope to have another chance to serving you again in Melia Hanoi with 100% of the guest satisfaction.

Warmest regards,

Nguyen Thi Thanh Binh
Guest Experience Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年8月16日

一家現代而友好的酒店,位於河內。友好又樂於助人的員工,尤其是遊泳池和禮賓服務台的員工。房間大小適中,特大號床配有精美的枕頭。我喜歡浴室玻璃牆,雖然我的愛人並不太確定是否喜歡。淋浴很棒!美利亞酒店提供美味的自助早餐。

感謝 Alneatz
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
MeliaHanoiHotel,河內美麗雅大酒店 的 Guest Experience Manager,回應了這篇評論2018年8月18日 已回應
Google 翻譯

Dear Alneatz,

On behalf of Melia Hanoi Team, I would like to thank you very much for having chosen us for your recent stay in Hanoi and for publishing such inspiring and motivating words on Tripadvisor.

We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. Your positive comments will help us with our continuing effort to improve the services quality for our valued guests.

Once again, many thanks for your nice comments. We look forward to welcoming you back to Melia Hanoi soon.

With best regards,

Nguyen Thi Thanh Binh
Guest Experience Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年7月15日 透過行動裝置

酒店很好,有浴缸的房間也很好,服務很好,早餐很棒,有各種各樣的菜單,我在出差期間在這裏住的,我一定會推薦別人來這裏,這樣一個好地方,在河內辛苦工作之後,可以放鬆一下。

感謝 Sivanutt
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
MeliaHanoiHotel,河內美麗雅大酒店 的 Guest Experience Manager,回應了這篇評論2018年7月17日 已回應
Google 翻譯

Dear Sivanutt,

Thank you very much for having chosen Melia Hotel for your recent stay in Hanoi. It was a great pleasure to have you with us.

I am delighted to learn that you really enjoyed your stay with us. Your nice comments about our room, breakfast and services have been shared with the whole team to further support our aim to deliver exceptional services for our valued customers.

Once again, our most sincere thanks for your comments. We look forward to welcoming you back in Melia Hanoi soon.

Warm regards,

Nguyen Thanh Binh
Guest Experience Manager

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2018年7月4日

地理位置優越,去各景點都方便。
而且酒店旁邊有很多小店可以逛。
價錢不算便宜,可是得到的服務是超值。員工都很友善。

  • 住宿日期:2018年6月,去過商務旅行
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與 Meliá Hotels International 合作收集的評論
感謝 Ngho55555
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
MeliaHanoiHotel,河內美麗雅大酒店 的 Guest Experience Officer,回應了這篇評論2018年7月6日 已回應
Google 翻譯

您好 tengongho,

十分感谢您住在我们酒店的时候给我们积极的反馈。
听到你喜欢组在我们的酒店我们很高兴。
我们希望你会回来我们的酒店。

最好的祝福,

Ngo Minh Phuong
Guest Experience Team

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年6月17日

這家酒店特別棒,性價比高,位置好可以步行去老街區。我們會毫不猶豫地強烈推薦美利亞大酒店。員工的服務好,非常值得多花點錢昇級房間,在他們的俱樂部樓層。

與 Meliá Hotels International 合作收集的評論
1  感謝 helensvaleplaza
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
MeliaHanoiHotel,河內美麗雅大酒店 的 Guest Team ,回應了這篇評論2018年6月18日 已回應
Google 翻譯

Dear helensvaleplaza,

On behalf of myself and all the staff of Melia Hanoi, I would like to thank you for having chosen us for your recent stay, as well as for taking the time to post your comments on Tripadvisor.

It is a pleasure to know that the location was convenient for you and that our staff has met your expectations. We are also happy to know that you enjoyed the benefits of The Level and had such a wonderful experience. We really appreciate your words and we will continue doing our best.

Once again, thank you very much. We look forward to welcoming you back to Melia Hanoi very soon.
Best regards,

Hugo Besson
Guest Experience Team

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