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1 - 6 則評論,共 2,334
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
1週前

我強烈推薦這家酒店 - 位置很好,設施很好,早餐選擇太棒了。絕對是我們為期2周的旅行中的亮點酒店之一。一切都非常現代,舒適,整體體驗非常愉快。

與 Meliá Hotels International 合作收集的評論
感謝 Katherine T
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
MeliaHanoiHotel,河內美麗雅大酒店 的 Guest Experience Officer,回應了這篇評論1週前 已回應
Google 翻譯

Dear Katherine T,

We would like to thank you for having chosen us for your recent stay in Hanoi and for sharing your great experience on Tripadvisor.

We are pleased to know that you had a pleasant stay with us. We are glad to read that this hotel is one of the best in your trip and you enjoyed our huge breakfast, the locations and the amenities in the room.

Once again, our most sincere thanks for your comments.

We look forward to welcoming you back to Melia Hanoi in a near future.

Kind regards,

Enric Castells
Guest Experience Team

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
4 週前評論 透過行動裝置

很喜歡這個地方。很有特徵,很放鬆。儘管員工有點怪,但都非常專業。真的很感謝那位幫我打車的女員工。我是單人旅行者,所以我發現這裏的休息室特別棒,氣氛很好,景色也很好。全給5星好評,非常感謝你們。

感謝 367adriank
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
MeliaHanoiHotel,河內美麗雅大酒店 的 Guest Experience Officer ,回應了這篇評論4 週前評論 已回應
Google 翻譯

Dear 367adriank,

Thank you very much for choosing Melia Hanoi as your recent stay in Hanoi and for your great review, especially your nice comments about our staff. It's always a pleasure for us to serve and help the guest.

We are delighted to know that you really enjoyed your stay with us and you loved our buffet breakfast. Our goal is always to make sure that all our guests have a wonderful stay with us. Your positive comments will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks you for your comments.

We look forward to serving you again in the near future.

Warm regards,

Enric Castells
Guest Experience Team

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
4 週前評論 透過行動裝置

這是一家溫馨的酒店。它位於老城區附近的河內市中心。這家酒店的設施很棒。工作人員非常專業、有禮貌,他們都能說一口流利的英語。對我們來說,一個最精彩的部分是是每天早上的自助早餐。我強烈推薦這家酒店。

感謝 peterfrombrooklyn46
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
MeliaHanoiHotel,河內美麗雅大酒店 的 Guest Experience Manager,回應了這篇評論4 週前評論 已回應
Google 翻譯

Dear peterfrombrooklyn46,

Thank you very much for choosing Melia Hanoi as your "home away from home" and for your great review, especially your nice comments about our Team members.

We are delighted to know that you really enjoyed your stay with us and you loved our buffet breakfast. Our goal is always to make sure that all our guests have a wonderful stay with us. Your positive comments will help us with our continuing effort to improve the service quality.

Once again, our most sincere thanks you for your comments. We look forward to serving you again in the near future.

Warm regards,

Nguyen Thi Thanh Binh
Guest Experience Manager

回報不適當的回應
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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年10月2日的評論

地理位置優越,距離熱門景點地老城區不遠,大約15分鐘的步行路程。酒店氛圍相當沉悶,有點壓抑。酒店服務亟需關注,特別是如果酒店要舉辦(什麼)活動的話。

感謝 dharroshan
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.my 查看原文
MeliaHanoiHotel,河內美麗雅大酒店 的 Guest Experience Manager,回應了這篇評論已於 2018年10月3日 回應
Google 翻譯

Dear dharroshan,

First of all, I would like to thank you for choosing our hotel for your stay in Hanoi and for taking the time to give us a feedback on Tripadvisor.

I am sorry to read that our hotel facilities and services did not meet your expectation. Thanks to your constructive comments, we will keep working on the areas of improvement you mentioned. In the meantime, should you have any suggestion for our service improvement, please kindly email to gex.meliahanoi@meliahanoi.com.vn

Once again, our most sincere thanks for your feedback. We hope to have other opportunities to welcoming you in Melia Hanoi or in any Melia Hotels International property around the world.

Warm regards,

Nguyen Thi Thanh Binh
Guest Experience Manager

回報不適當的回應
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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年9月29日的評論 透過行動裝置

公平的說,酒店很好,寬敞的健身房,很棒還有桑拿和蒸汽房。但我還是覺得酒店更多的是企業人,周邊沒有餐館和按摩房,所以更多的時候你會發現自己在酒店吃飯,你付出五星級的價格,比如白飯的價格大約是6到7澳元美元因為他們收你更多,而且你知道其餘不會便宜。附近有很多咖啡館,而且他們著名的書店街就在隔壁。儘管酒店很好,但我不會再待在這裏了,寧願待在老的中心廣場,那裡的一切都在角落裡,但這隻是我個人的喜好。

感謝 Chrizz2706
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
MeliaHanoiHotel,河內美麗雅大酒店 的 Guest Experience Manager,回應了這篇評論已於 2018年10月1日 回應
Google 翻譯

Dear Chrizz2706,

On behalf of Melia Hanoi Team, I would like to thank you for having chosen us for your stay in Hanoi, as well as for taking the time to post your comments on Tripadvisor.

I also would like to thank you for your nice comments about our hotel room, gym and sauna. However, I regret to read that you prefer to stay in the central of old quarter and that our hotel location is not convenient for you though it is located in the city center.

Even I understand that you won't be staying at Melia Hanoi again, we do hope to have other opportunities to welcoming you in any other Melia Hotels International property in the near future.

With kind regards,

Nguyen Thi Thanh Binh
Guest Experience Manager

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年9月6日的評論

酒店的工作人員Melia很友好,也很專業,員工們用他們自己的方式熱心幫助你。房間也都很不錯。我把電腦落在飛機上,禮賓部經理Nguyen還幫我找回電腦,真的是太感謝了!

感謝 Possum52Sydney
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
MeliaHanoiHotel,河內美麗雅大酒店 的 Guest Experience Officer,回應了這篇評論已於 2018年9月7日 回應
Google 翻譯

Dear Possum52Sydney,

On behalf of Melia Hanoi team, I would like to thank you for staying at Melia Hanoi as well as for taking your time to review us TripAdvisor.

We are delighted to hear that you had such a wonderful stay with us and were happy with our services. Your comment will also be shared with the whole team to set an example of the quality of services we strive to provide to our guests.

Once again, thank you very much for your nice comments about our services. We look forward to welcoming you back to Melia Hanoi soon.

Kind regards,
Ngo Minh Phuong
Guest Experience Team

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