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鄰近飯店
優雅酒店5(河內)
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河內富都酒店(河內)
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塗林傳奇酒店(河內)(物超所值!)
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1 - 6 則評論,共 1,229
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2 週前評論 透過行動裝置

我們在這家酒店的住宿很不愉快,我們抵達房間發現房間很小,沒空間放我們的行李。我們房間所在的樓層不幹凈,毛巾上面還有一些污點和血跡。我們去前台反映了,他們給我們送到還是臟毛巾。房間絕對不幹凈,小心。所以我決定給這家酒店一個差評,他們看見我們的差評之後,開始打電話騷擾我們,問我關於這些的問題。所以你一定要避開這家酒店。

感謝 Tristan M
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.fr 查看原文
MeracusHotels,河內摩克斯飯店 1 號 的 Customer Service Manager,回應了這篇評論2 週前評論 已回應
Google 翻譯

Dear Tristan M/ Mr. Moyle Tristan Nicholas,

Firstly, we assure you, all our guests and prospective guests that we really take all feedback seriously. We are driven by a genuine desire of putting our guests first, making sure everyone is made to feel as welcome and comfortable as possible and special. If for any reason a guest feels this has been lacking, we do everything we can to rectify this ‎because we really do care about how our guests feel. If we didn't care, then we would have no business. And we are deeply apologetic if you felt that was not the case for you and your girlfriend.
Thank you for sharing your thoughts publicly so that we can know what we should do for a prompt and necessary improvement over the disadvantages.

Secondly, we would like to take each of your points in turn:

1. Room space limitation: Due to the limitation of the property’s area, since our Hotel is situated right at the city center, not all rooms are able to have outside windows (it's all the same as other Hotels surround ours in this area). Therefore, we made the description of all room types in details and with photos on Agoda your booked through, in order to make sure that our customers would see rooms in advance and select favorite rooms.
We are also flexible to upgrade rooms with balcony for guests if required. It is shame that we did not get any request from you during your stay.

2. Cleanliness: It is absolutely our fault for not doing good job enough to ensure the cleanliness quality in the room during your stay. We have seriously reviewed and improved immediately.

3. Phone conversation: Due to our fault for forgetting to charge the laundry & see-off service fee you used at checkout time, we had to make a phone call to you to ask for your kind payment. We admit that we would take that chance to ask for your permission to talk about the negative survey feedback to make any solution as soon as possible but getting 'NO' answer from you, so we did not dare to ask you anything about it.

Truly, your feedback is highly appreciated for us to know and basing on this, we comprehend that we need to strive harder to enhance the quality to the highest level possibly. Above everything, on behalf of the Hotel management we wish to once again express our sincere regrets for the lapses in our services that you have experienced.

If there are any other issues that need to be addressed, now or in the future, please do not hesitate to contact us personally by email at cs2@meracushotels.com.

Best regards with thanks,

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
5 週前評論 透過行動裝置

我們在這家很棒的小酒店住了四晚,酒店位於河內繁華的、極具異國情調的老城區中心。這兒的工作人員非常友好,熱心於在各個方面提供幫助。其中一位接待員甚至願意幫我買短襪:-)。房間陳設很漂亮,乾淨清新。從入口到餐廳區域都是用大理石雕刻裝飾的,非常精美,某種方式上來說,給人一種平靜的影響。我們的房費是含早餐的,是豐盛的越南式和歐式混合的自助早餐,所有的都很美味。我們非常非常非常喜歡這家酒店,向所有的遊人推薦這裏。

感謝 SilenaKK
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年5月28日 透過行動裝置

這是我第二次來到這裏,這次給我的體驗和第一次一樣。在我上次旅行中,我住的房間朝後,所以街上的噪音不太明顯。這一次,我的房間正對着繁忙的街道,多虧了雙層玻璃窗讓我享受幸福的寧靜。在我看來,他們在房間里提供的耳塞是多餘的。這張床為我帶來的睡眠質量是最好的之一。這兩次住的房間都很乾凈並且嚴格禁煙。這裏沒有其他酒店通常會有的陳腐氣味。走着去湖邊和老城區很快。食物種類很多。一定還會再回來住的。

1  感謝 Colin L
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年5月15日 透過行動裝置

我們在河內逗留期間住在這家酒店,我必須得說客戶服務是絕對令人驚嘆的。工作人員總是愉快、友好、而且非常樂於助人的。房間大小很好,打掃得很不錯。早餐也很不錯,但最好的是這裏的位置。它緊挨着所有的商店和繁忙的大街,就在湖對面。肯定會推薦這個地方的。:-)

1  感謝 Andy A
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年5月2日 透過行動裝置

這裡是我們在越南的10年中最好的酒店之一,我們去了鄉村房間,非常乾淨無暇,早餐是免費的,這裏的位置非常適合在老城區散步,工作人員絕對精彩,我們特別感謝June,她是一個絕對值得信賴的人,管理層應該為她感到驕傲。

1  感謝 EasyPleased61
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年4月15日

就費用來說算是可以的,但我們的房間比預期的小,增加的摺疊床像水泥一樣硬。我們原本預訂了3個晚上,最後只住了一晚,換酒店主要是因為改變了想法,而且我們為兩個男孩找到了一家帶泳池的旅館。

感謝 Chris S
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
MeracusHotels,河內摩克斯飯店 1 號 的 Customer Service Manager,回應了這篇評論2018年4月17日 已回應
Google 翻譯

Dear Mrs. Chirs S/Stowe,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

Truly, we take this chance to express our heartfelt regret for the mentioned disadvantages during your recent stay at our Hotel. On the other hand, in order to make things more clear for your comprehension and sympathy, we would like to explain several reasons as follows:

1. Family room size
To make sure that our guests take full information about room types of our Hotel before making any reservation, all the rooms are descripted in details with real images on Agoda that you booked. Regarding to your request, we set-up an extra bed in your room that made the space more limited.

2. Extra bed quality
Like most other 03 star- Hotels, our extra beds are as same quality standard. We assert that any improvement or replacement will be made if neccessary.


All in all, we feel regret that you did not tell us anything except giving the urgent issue reason for your early check-out to return England. We even do personal care to ask you twice if there was any matter but getting the same answer.
As you know, if any problem is not spoke out ,we are unable to solve immediately and that we have never wanted.

Again, on behalf the Management Board and whole staff, we apologize for letting you down this time, but this is also a motivation for us to change and try harder for better jobs.

We wish you and your family joy and happiness in life!

Yours in service,

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