Dear Mr. /Ms. Khaoula K,
Warmly Greeting from Crowne Plaza West Hanoi,
Thank you very much for sharing your feedback during your stay with us, especially all of goods compliments to our staffs and Mr.Truong - Concierge. I definitely pass all of your kind words with my colleauges. And we are so happy that we love our international buffet breakfast. I hope next time, you will try our buffet dinner as well, we change the menu every day and we also offer the buffet with BBQ on every Friday of Saturday. Please do not hesitate to contact me at LeTran.NguyetAnh@ihg.com as it would be my pleasure to assist you in making your third reseveraion with Crowne Plaza West Hanoi
Good morning DamienB777,
Greetings from Crowne Plaza West Hanoi,
Thank you for sharing your feedback regarding your stay! We love to hear that you had a great stay and you appreciated our team members, they will be happy to hear about it.
We are located close to the main road in the business district and if you are noise sensitive, next time let our team know and we will assign our courtyard view room.
Have a great day and we hope to see you soon!
Good morning and greetings from Crowne Plaza West Hanoi,
Thank you for sharing your experience from your recent stay with us. We are so glad to hear that the Hotel's location is fit for your business trip and that you were satisfied with our room and enjoyed a great buffet breakfast. There are quite a few local attractions nearby and our concierge would be happy to show you next time you stay with us.
We will see you on your next business trip.
Jakub S - Hotel Manager
Dear TA YU P,
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to continuous improvement will continue in every single segment of the hotel. We look forward to seeing you on your next trip to Hanoi - Vietnam!
Thanks for your kind words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us and it is valuable that you have given us your constructive feedback. The lifts are obviously slower during high traffic in the hotel and during this period we have been fully booked very often.
Our team would be happy to help you cross the street if needed next time you are with us as we know how horrifying it might look with the level of traffic in Hanoi.
All the best and see you soon! Warm regards
Dear Mr. Speedshery,
Warm greeting from Crowne Plaza West Hanoi.
Firstly, How wonderful to hear that you really enjoyed to stayed at Crowne Plaza West Hanoi and Hanoi as well. Please kindly assure that I will pass your compliments to our staffs who always show you true hospitality and "great place to be".
I hope your travels will bring you back to Hanoi while we are confident to say that we will have you here at Crowne Plaza West Hanoi.
Doan Toan, Quality Continuously Executive