We would like to thank you for choosing to stay with Novotel Ha Long Bay during your recent visit to Ha Long and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Novotel Ha Long Bay.
The Hotel Management Team
Dear David V,
We would like to thank you very much for choosing us as your accommodation choice during your visit to Ha Long and taking time to share your positive feedback with Tripadvisor readers.
It is delighted to know that you like our room and hotel pool. Your nice feedback on hotel decoration and staff's attention is much appreciated. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your feedback will certainly motivate us to keep up the good work.
We all look forward to welcoming you again on your next visit to Ha Long Bay.
Best regards and safe travels,
The hotel management team
First all… thank you for sharing your thoughts about our hotel, I am delighted to hear overall you left with positive feelings. I am thrilled to read you were impressed by the quality & variety of our buffet, the pizza and onto our customer service skills. For the benefit of the Tripadvisor community the shop in the hotel is outsourced, hence not under the property control. However I will pass on you feedback to their manager. I do note your feedback regarding the taxi we arranged and will speak to the team concerning the price point.
So thanks again for your comments and I certainly we have the opportunity to welcome you back soon at least we know which pizza you like.
Shane Austin Langdon
Executive Assistant Manager
Dear Nessa T,
We would like to thank you for sharing your feedback regarding your recent stay in Novotel Ha Long Bay.
We are pleased to read that you had an enjoyable stay with us. It is encouraging as our guest’s satisfaction is our primary concern.
Nessa T, we do appreciate your note on pool cleaning. The pool cleaning time has been rescheduled accordingly as lots of leaves fall down in this season.
It is our hope to have chance to welcome you back very soon.
With warm regards,
The Novotel Ha Long Bay team
Thank you for sharing us your wonderful feedback during your stay at Novotel Ha Long Bay.
We are pleased to know that you enjoyed your experience at our beautiful hotel. Your kind words on the service provided by our ambassadors are most gratifying. This will certainly motivate them to keep up the good work.
It was a pleasure to be of service to you and we look forward to welcome you back soon.
The Hotel Management Team
如果你計劃在下龍灣待一晚，甚至更久，不要忘記預訂諾富特酒店的房間。從入口，大廳，日間酒吧，早餐，健身房和女僕，這裏的每個人都會歡迎你的光臨。我想感謝你們所有人！你還想擁有更多，是嗎？那你一定得知道諾富特酒店是這個地區唯一一家擁有charme à la Française房間的酒店，如果你可以負擔得起的話，你從那樣的房間醒來，可以俯瞰到壯美的風景，欣賞到下龍灣的美麗風光。這是一次難忘的經歷。
We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay.
We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.
Thank you for your kind feedback, and we hope to see you again soon for another magnificant journey with us
Novotel Ha Long Bay