當我發現我遺失了我的錢包時我驚呆了！裏面有我所有的卡，現金和聯繫方式。更糟糕的是我不確定我丟在哪了。但是我真的很感謝Mist酒吧和餐廳的員工，尤其是Hilda和Godfrey,第二天上上下下幫我找錢包，然後郵寄給我。我可能永遠沒有機會酬謝你們，Serena Hotel Kampala幸好有你！
Thank you very much for choosing Kampala Serena Hotel as your preferred place of residence during your recent visit to Kampala and for taking the time to write such a wonderful review of our property and service.
Our staff members I must agree are our biggest asset and I am delighted to hear that they all in their individual ways made all the possible efforts to make your stay feel very special. I will be sure to share the same feedback with them for I am certain that they will be very encouraged by your positive remarks.
We have taken note of you feedback on the service at our Lakes Restaurant and will implement measures to improve the service.
Thank you again for sharing your experience, and we look forward to serving you in the future