Dear M. Kabudhabi,
Thank you for sharing your feedback with us following your stay at Four Seasons Hotel Casablanca.
We regret to hear that your visit was not up to your expectations and how you felt as a result of our security policies. We have informed the concerned department and will look into the matter further as to ensure that guest's are never made to feel uncomfortable.
We also would like to extend our sincerest apologies regarding the billing issues you faced and will address this immediately.
Although we were not able to fully meet your expecations on this visit, we value and respect your opinion and hope we will have the opportunity to welcome you back soon.
Guest Relations Team