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1 - 6 則評論,共 1,534
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
1週前

我和朋友在這兒過夜中轉了一下。這裏的服務員很友好,提供24小時客房服務,對於我們這樣晚到的客人很有用。包含在房費里的早餐比我吃過的所有酒店自助早餐都要棒!除了橙汁,他們這兒還有甜菜汁、胡蘿蔔汁、綠果汁這些新鮮果菜汁。在泳池邊走了一下之後,我到溫泉浴場去洗了個土耳其浴。為我服務的那位女士人非常好,也很專業,還在我急着趕飛機,忘記拿手機的時候幫我保管手機!

感謝 Diane M
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
3 週前評論 透過行動裝置

我們在卡薩布蘭卡住了三個晚上。位於中心位置,工作人員提供了很多幫助。早上的早餐很好。房間的大小和現代化的設計都很好。期待不久再去卡薩布蘭卡。

1  感謝 Gaurav A
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.in 查看原文
Tarik K,卡薩布蘭加瑞享酒店 的 General Manager,回應了這篇評論2 週前評論 已回應
Google 翻譯

Dear Mr. Gaurav A,

An immense thanks for your impressions detailed on the TripAdvisor following your last stay at Movenpick hotel Casablanca Morocco.

Definitely, I am pleased to know that you were overwhelmed by the comfort of our rooms with their modern aspect and great size. Besides, I am glad to learn that you appreciated the buffet breakfast and the professionalism of our staff during the three nights of your stay with us.

Once again, thank you for availing our product and for sharing your comments with other travelers.

Looking forward to seeing you again with us at Movenpick hotel Casablanca, please accept the expression of my respectful consideration.

Kind Regards,

Amr Kallini
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
4 週前評論 透過行動裝置

這是所有旅館中最糟糕的一次。卡薩布蘭卡酒店自稱是5星。所有的門都壞了,水從浴室漏出來了,淹沒了浴室,臭氣熏天的房間,臭氣熏天的走廊,糟糕的管家,嚴厲粗暴的接待,非常粗魯沒禮貌的員工。這是我們最後一次住在莫文匹克。我們的孩子被鎖在房間里,因為門把手壞了,三十分鐘后家政團隊來了。工作人員停止接聽電話,二十分鐘都在通話中。值班經理既壞又傲慢。當我說我要投訴的時候,他們說隨你便!這對任何連鎖酒店來說都是非常非常糟糕的。

1  感謝 Shubhojit M
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Tarik K,卡薩布蘭加瑞享酒店 的 General Manager,回應了這篇評論3 週前評論 已回應
Google 翻譯

Dear Mr. Shubhojit,

I acknowledge receipt of your complaint, and would like to thank you for evoking your shortcomings further to your previous stay at Movenpick Hotel Casablanca.

Definitely, I understand your disappointment and I would like to confirm that your various constructive comments were the subject of a meeting with different departments for corrective actions with respect to each point you raised so that such situations will not recur in the future. However, after checking the cameras all staff were performing their duty correctly and assisted all guests equally regardless of their nationalities or origins.

As regards the condition of the room, our front office manager confirmed that he checked the room you occupied just after your departure and it was totally in order. Besides, no bad smell was detected and no complaints were encountered from the other guests during your stay.

On the other hand, the lock of the door between the bedroom and the bathroom had fallen and notified to the technician who went to fix it promptly , but you had already checked-in. Whereas, our housekeeping staff cleaned immediately the water in the bathroom.

Moreover, once informed, our HK team hastened to unlock the door between the bedroom and the bathroom to get your child in less than 10 minutes.

I was notified that you wanted the shuttle and the bill of the room service free of charge and you didn’t want to stay at the hotel anymore. Your booking was for a classic room but you were offered an EXCUTIVE ROOM at the check in time since you were with your family. As a commercial gesture, our front office manager granted you a second upgrade for a Deluxe Suite for the trouble encountered with the door and apologized for the technical problem.

Your remark as regards the attitude of girls at the reception was transmitted to our front office manager who was present at that time and confirmed that they weren’t speaking between them at the moment of the check out and did not laugh at anybody as we cannot allow such inadequacy in service.

It goes without saying that at Movenpick Hotel Casablanca, our first concern is the well-being of our customers, we make every effort in order not to put our estimated guests in distressed situations.

Therefore, I extend my deepest and sincere apologies with regards to the embarrassment experienced and trust that this one time situation will not alter your choice of our property.

Thanks in advance for your kind understanding.

Sincerely Yours,

General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年8月6日 透過行動裝置

非常好的客戶服務, 我特別喜歡早餐,是一次很好的體驗。工作人員非常友好和樂於助人. 期待再次來到卡薩布蘭卡瑞享酒店。太感謝了

感謝 RayhounaM
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.en.tripadvisor.com.hk 查看原文
Tarik K,卡薩布蘭加瑞享酒店 的 General Manager,回應了這篇評論2018年8月10日 已回應
Google 翻譯


Dear Mrs. Rayhouna M,

Thank you very much for choosing Mövenpick Hotel Casablanca for your recent stay.

Indeed I am very grateful to learn that you enjoyed your time while staying at our property. Also, it is nice to hear that you appreciated the buffet breakfast and the attentiveness of our teams who take care enough of everything you need to make your stay as much enjoyable as possible.

Once again thank you for staying with us and sharing your candid feedback with other travelers.

I do hope that I will have the opportunity to welcome you again in the near future.

Sincerely Yours,

Amr Kallini
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年7月28日 透過行動裝置

因為商務原因,我在Movenpick住了2晚,這裏位於在市中心,我們可以步行去參加商務會議,而不需要小型或大型的出租車。房間還可以,但除了浴室,還需要一些改建和裝修,該地區的其他酒店也存在這樣的問題:在早餐區有大量的服務員在相互討論,而沒有真正關注客戶的需求,屋頂上的一家餐館,當你一直在等菜單時:芥末和蛋黃醬一直沒有出現。顯然這是可以做得更好的。

感謝 AFV66
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Tarik K,卡薩布蘭加瑞享酒店 的 General Manager,回應了這篇評論2018年8月7日 已回應
Google 翻譯


Dear Guest,

I trust my email will find you well and thank you for bringing to my attention your valuable feedback. Certainly, it is disappointing to know that you were not satisfied with the service offered by our team.

Your constructive commentaries as regards the breakfast service at the restaurant and the rooftop was conveyed immediately to our Beverage Manager and the Training Manager for corrective actions. In fact our guests have not to undergo any inadequacy of service, today and in the future our target is to strive for offering the highest level of service and satisfaction to all our hosts.

Beyond all, I am pleased to read that you were satisfied with the good location of our hotel in the center of the city and luckily a perfect place for business men. You will probably appreciate to know that the entire indoor and outdoor of our property are unceasingly under intensive attention for renewing and refreshing actions.

Therefore, please feel free to contact me directly for any future booking, needless to say that I will personally look after your room and the stay overall.

With My Best Regards,

Amr Kallini
General Manager.

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年6月29日 透過行動裝置

我經常住在這裏,這裏的早餐非常好。我的建議是:如果想要享受品種齊全的各種餐點,最好在7.30分之後前去用餐。我們去的早了所以稍微有點遺憾 :)總體說還是點個贊

感謝 Salim A
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Tarik K,卡薩布蘭加瑞享酒店 的 General Manager,回應了這篇評論2018年6月29日 已回應
Google 翻譯

Dear Mr. Salim,

Thank you very much for your review about Mövenpick Hotel Casablanca.
I was very pleased to read that you often stay in our property and that you enjoyed the quality of breakfast.

I will definitely share youR kind comment with our Executive Chef so as to double check constantly the full range of dishes and the refill at the buffet breakfast.

Thank you once again for availing our property and sharing your comment with other visitors.

Looking forward to welcoming you for another experience in the near future.

Amr Kallini
General Manager

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