Thank you so much for your candid and honest review of our resort and amenities, Teri G! We work really hard for all our guests to enjoy every minute of every stay and we are thrilled that that was reflected in your last visit. We are thrilled to hear words uttered such as "Best Birthday ever" and will be sure to relay your kind words to our staff who made it possible for you all to enjoy. We look forward to your return visit and continued patronage.
Hi Ron, on the behalf of our staff we want to thank you for sharing your review and for your loyalty in choosing to stay with us on both your visits. We are happy to read that our location and your luxury villa exceeded your expectations... We look forward to your third visit to our resort... See you soon! :)
Thank you very much for taking the time to share your experience at Grand Colony Island Villas. It is a pleasure to hear that you enjoyed your stay and appreciate our service and staff. We have been, along with the rest of the Caribbean, battling with the Sargassum issue, and we offer every possible apology for this. Our groundsmen work hard every day to tackle the issue but mother nature seems relentless. Despite this minor glitch, we hope to welcome you back very soon!
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as all the amenities we offer. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our resort in the future.
Hi Katrina J,
Firstly, I would like to thank you for taking the time to advise of your recent stay at Grand Colony Island Villas. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.
I was disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. In all fairness though, we have our men daily raking and hauling out the Sargassum as best they could, unfortunately, mother nature has not made it easy for us, so we empathize with your concerns. We hope that this hasn’t put you off a return stay with us again.
All the best,
Thanks for sharing your experience with us. It's key to note that the beach situation its not only affecting us but the entire island, allow me to offer my sincere apologizes for this. We are hopeful that in the coming weeks our beach area will be cleared up.