Dear Valued guest,
Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Napa American Canyon with us.
One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I am very sorry to learn that the quality of service provided by our front desk and breakfast staff did not quite meet your expectations. Please rest assured that your comments have been shared with the team in an effort to improve our overall service.
Thank you for being a valued customer and we hope to serve you again whenever your travels bring you back to American Canyon.
Thank you for sharing your experience while staying at our Fairfield Inn & Suites Napa American Canyon. We value the opinions and suggestions of all guests and will share your thoughts with the appropriate departments within the Hotel.
We had replaced all our beds during our last renovation with a Marriott approved beds and we chose a firm type of bed. I am sorry it was not what you expected or prefer.
We apologize for the air conditioner being loud. We are in the process of replacing all of them with new quiet units.
We would like to regain your trust and hope to serve you again in the future.
Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Fairfield Inn & Suites Napa American Canyon.
Although the Hotel is only 12 years old, we wanted you to know that we are starting to plan for our second renovation as per Marriott standards and it will take place next year.