Randyl, thank you for staying at The Fairfax at Embassy Row during your recent DC vacation. We’re very pleased to learn that you enjoyed your time with us, finding your room to be clean and fresh, our staff friendly, and our location ideal for touring the city. We’re delighted to know that you would consider another stay with us and we look forward to welcoming you back.
While we are glad that you found the bed to be comfortable, we are dismayed that your overall experience at our hotel was not a more positive experience. We value great customer service and are sorry if your interactions with our staff left you with a different impression. We are working hard to minimize any impact the renovations have on our guests and are excited to offer an even better guest experience when the enhancements are completed. We hope you’ll visit us again at that time and allow us the opportunity to fully impress you.
We are very happy that you loved your stay at The Fairfax at Embassy Row and that you found our staff to be friendly, your room to be clean and nicely decorated, and the bed and pillows to be comfortable. It is important to us that our guests have an amazing stay at our hotel and we thank you for letting us know that this, was in fact, your experience. We look forward to welcoming you back.
We are very pleased that on balance, your stay at The Fairfax at Embassy Row was enjoyable. We appreciate knowing that you found your bed to be comfortable, our front desk staff to be friendly, and our location ideal for exploring DC. However, we regret that you were not 100% satisfied and hope you will visit us again after the renovation is complete. We are certain you will be fully impressed.
We’re delighted that you were impressed by Fairfax at Embassy Row and we thank you for your kind review. It makes us very happy to know you found our staff helpful and that you liked your room and our lovely lobby. We hope you do have the chance to return to DC and that we have the pleasure of welcoming you back.
We are thrilled to hear that your stay at Fairfax at Embassy Row surpassed all your expectations. It is fantastic to know that our staff gave you the exact level of attention you desire and that you enjoyed your accommodations and our location. We hope to have the pleasure of welcoming you back.