Dear Rachel S,
We are glad to hear you enjoyed your stay! It was a pleasure to have you as our guest and we hope you will return to visit again. Our team is focused on continued improvement. We are re-evaluating our Food and Beverage menus and will make changes where needed. Prices are generally market driven based on competitors and internal costs. I have shared your comments with our creative team. Thank you for your business!
We appreciate the lovely review! We are focused on improvement in our service and look forward to seeing you again. I have shared your comments with our team. Please let us know if there is anything we can do to make your next stay even better.
Dear David H,
Thank you for your review and feedback. We are sorry to see you experience was not up to par. We sincerely apologize for any inconvenience you experienced. I have shared your comments with our operations team so we can correct the deficiencies you noted. We will address those issues. We do not require sport coats for our rooftop, but as you noted, we do have families who stay at our hotel. We try to balance the needs of all of our guests as much as possible. Our rooms are priced by size and view, with our standard queen rooms being our smallest rooms. We appreciate your business and hope you will give us the opportunity to regain your trust in our service.
Thank you for taking the time to let us know about your stay. We sincerely apologize for the inconvenience you experienced. There is nt excuse for lack of cleanliness and I assure you we will address that issue. We have one pet floor. I have shared your review with our operations team and we will continue to focus on making improvements. We do hope you will give us an opportunity to regain your trust in our service. That is not the experience we regularly provide for our guests.
出差住在這裏很舒服。我定了一間標準間，最初給了我一個直接看到屋頂通風口的小房間。 但是他們高興的把我搬到了更高一層樓的一個稍大的房間，這非常棒。 寬敞的床，良好的水壓，快速的無線網絡，和好的洗髮水。 從屋頂看景色很棒，但樓下的食物更好。 你可以下樓，然後把這些食物帶到屋頂。 前台的羅伯特特別樂於助人。
Thank you for staying with us and for your review. We are sorry that things started out bumpy, but glad to hear Robert was able to get you taken care of and that you enjoyed your stay. Our creative team is looking forward to the opportunity to serve you again soon!