Many thanks for your review! I am, however, disappointed to learn that we did not meet your expectations. Please accept my sincere apologies. We appreciate your feedback and please rest assured that we will address your concerns.
Thank you for staying with us and I hope you will give us the opportunity to welcome you back soon in Tallinn and L'Ermitage!
Thank you for visiting us and thank you for your feedback.
I am really glad that you got a good night's sleep in our hotel. To give our clients a good night’s sleep our beds are equipped with 3 or 4 layers of Sleepwell mattresses for extreme comfort. Yes, our buffet breakfast is very tasty. I am very happy to hear that our location- just 10 min from the old town- was suitable for you.
We hope that you will give us the opportunity to serve you again in the future. You are warmly welcome.
Kerli Marmor/L'Ermitage Hotel
Thank you very much for choosing our hotel to stay on your trip to Tallinn and taking a bit of your time to leave us your valuable feedback.
First of all, let me start apologising for all inconveniences you seemed to experience during your stay as it is not up to our standard of service and I will take note in order to coach our team for better result in the future. Thank you very much for bringing this to our attention. I am so sorry to hear that you were so disappointed.
We hope that you will give us the opportunity to serve you again in the future.
Thank you very much for taking a time to leave us your valuable scores and comment.
We appreciate that you choose our hotel to stay and you liked your stay here. I'm happy to read that you enjoyed the hotel atmosphere, rooms and restaurant L'Ermitage.
It means a lot to us, that you would recommend our hotel to other guests.
Hopefully see you soon in L'Ermitage again!
Kerli Marmor/ Hotel L'Ermitage
9月訪問時，外面很溫暖。 室溫超過25℃，無法調整。 由於不停的交通工具噪音，我無法保持窗戶打開。 服務和反應非常糟糕。我再也不來了。
Thank you for the feedback, Johanna.
We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations and room was too hot. Last week was warmer and sunnier than usual in Tallinn and this could cause higher temperatures in the room. We will share your concerns regarding our accommodations with our team moving forward.
Best Regards, Kerli Marmor/ Hotel L'Ermitage
我們参觀波羅的海諸國時度過了愉快的時光，塔林是最後一站。塔林非常值得参觀 - 老城區有很多景觀和可以做的事，建築很奇妙，不幸的是，酒店只是足夠的。 的確，位置很好，但早餐缺乏光澤，房間一般 - 中央供暖/空調，但你不能調整（我們很熱：只能“打開窗口”） - wifi很煩人。 一個合理的地方睡覺，但不是一個真正值得留下來的地方。
Hello, Thank you for taking time to give us feedback. Your feedback is much appreciated, as this allows us to improve our services.
I am very sorry, if your experience was below your expectations.
Kerli Marmor, Hotel L'Ermitage