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1 - 6 則評論,共 6,684
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年10月20日的評論

在布達佩斯,我住在鏈橋索菲特酒店一樓的102號房間,房間非常棒。相當大的房間,浴室在左邊,然後是一張巨大的雙人床,上面有蓬鬆的枕頭;有一張沙發,一張桌子,那就是桌子,還有一台平板電視。有一個擺滿酒精飲料的迷你酒吧,我沒碰,加上一些火星棒,還在那裡,還有幾罐巧克力花生和辣味花生,我確實碰過,後來有人問我“你有從迷你酒吧里拿東西嗎?”浴室很舒適。那裡有我需要的一切,甚至還有兩個淋浴間,一個在浴室里,另一個在一個獨立的淋浴間里。這個房間唯一的問題就是水槽的塞子,老是關着。我不得不用手指把它撬開,試了一兩次,但一两天左右,它還是裝滿了水。甚至連客房服務員都懶得把它倒空,所以只能靠我了。最好隨時把塞子拔掉。然而,這家酒店最讓人討厭的地方是電梯。他們使用房間的鑰匙卡來運行——這從來都不是一個好主意——而且有點小題大做。我曾經有過一兩次這樣的經歷:我在努力讓電梯正常工作的時候,卻發現電梯要去別的地方接別的客人,於是我只能說:“哦,這不是我的樓層。”真差勁。有一個遊泳池,我沒用過,還有一個健身房,我沒去過,外面有一座城市,我從來沒見過,儘管我以前去過布達佩斯,在以前的幾次旅行中,我走過了所有地方。餐廳供應的食物很好。有一天晚上,我吃了晚飯,非常享受。早餐也很好,所以總的來說,一家完美的酒店,位於市中心,就在所謂的鏈橋旁邊,是探索城市的理想地方。去那裡吧,你不會失望的。

感謝 MatthewMoggridge
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Erika_Kollar_Sofitel,布達佩斯鏈橋索菲特酒店 的 Guest Experience Specialist ,回應了這篇評論已於 2019年10月28日 回應
Google 翻譯

Dear Matthew,

Thank you so much for your positive feedback and for taking the time to share your experience about your stay at the Sofitel Budapest Chain Bridge in such great details.
We are vary happy to hear that overall you had a pleasant stay with us and were satisfied with the comfort and the facilities of the room. It is glad to hear as well that you enjoyed the delicious dinner in our Paris Budapest Restaurant, just as the wide selection at the breakfast. We do agree with you, the location of our Hotel is just ideal to explore this amazing city easily!
However, we are truly sorry to read about your inconvenient experiences regarding the sink in the bathroom and the elevators, that we would like to sincerely apologize for. I would like to reassure you that we forwarded your comments to the respective head of department in order to take appropriate measures and improve our services.
Thank you very much for recommending us and we hope to see you again very soon for your next stay in Budapest!

Yours sincerely,
Erika Kollarova
Guest Experience Specialist

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評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年9月30日的評論 透過行動裝置

我和我朋友在距離布達佩斯鏈橋布達方向一街區的地方住了五天。酒店可以看到迷人的布達城堡,議會和Danube河。有很多東西可以看,有很多餐廳可以吃。我很推薦這裏,可以在這裏打發時間。

感謝 antMiami_Florida
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年9月4日的評論 透過行動裝置

酒店的位置非常好,靠近鐵路橋,所以你可以很容易地走到布達佩斯酒店的另一邊。我們房間的景色美極了。房間很乾凈,足夠一對夫婦住。員工和早餐也不錯。如果我們再來布達佩斯,我們還是會住同一家酒店。

感謝 JasTheVoyager
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.tr 查看原文
Erika_Kollar_Sofitel,布達佩斯鏈橋索菲特酒店 的 Guest Experience Specialist ,回應了這篇評論已於 2019年9月9日 回應
Google 翻譯

Dear Guest,

We very much appreciate your comments regarding your stay at the Sofitel Budapest Chain Bridge. It is with pleasure to know that you enjoyed the excellent location of our hotel and the amazing view of the Chain Bridge and the Danube.
We are more than happy to read as well that you were satisfied with the comfort and cleanliness experienced.
Thank you for recommending us, and we sincerely hope to have the pleasure to welcome you back in the near future.

Sincerely yours,
Erika Kollarova
Guest Experience Specialist

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評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年8月30日的評論

地理位置很好,但是酒店不怎麼樣。我們的套房有最好的視野,但僅此而已。淋浴是堵着的,水槽也是堵着的,我們叫了維修人員,他及時趕到了,但沒有修好淋浴器,只修好了水槽。套房的門不能从里面鎖上,所以我們再次打電話給維修部,他告訴我們這把鎖“壞了”,明天會有人來修理它,這從沒發生。我們有“請勿打擾”的標誌,但有兩次有人不敲門就進入我們的房間,這非常令人不安。早餐一般般。真的很傷心,因為我們喜歡索菲特連鎖酒店,但這家一點也不喜歡。

感謝 Melba925
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Erika_Kollar_Sofitel,布達佩斯鏈橋索菲特酒店 的 Guest Experience Specialist ,回應了這篇評論已於 2019年9月2日 回應
Google 翻譯

Dear Melba,

I would like to thank you for choosing Sofitel Budapest Chain Bridge as well as for taking the time to tell us about your experiences. It is glad to hear that you were satisfied with the view to the Chain Bridge and the Danube river.
However, we are truly sorry to read that you experienced such an inconvenience due to the clogged bathroom drains and due to the lock not working properly in your room, that we would like to sincerely apologize for. We would like to apologize as well if the service provided by our colleagues in this regards did not meet your expectations. It was with regret to read as well that you were disturbed by our colleagues in your room.
Please be ensured that we take your comments very seriously, therefore our colleague will be in contact with you directly to discuss this matter for further details.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely yours,
Erika Kollarova
Guest Experience Specialist

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年7月14日的評論

我們結束了在布達佩斯的河上遊船,並在飛回家之前停留了4天。朋友推薦了這家酒店,我們很喜歡。我們有一個超贊的房間,俯視鏈橋,非常舒適。 這裡有極佳的早餐,優秀的員工,而且距離我們想去的地方走路都很近。在步行距離內還找到了一些很棒的餐廳,當時的溫度是-5℃。我們在聖誕節剛結束就在那裡。

感謝 Gail T
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
ParisBudapest,布達佩斯鏈橋索菲特酒店 的 Guest Experience Specialist ,回應了這篇評論已於 2019年7月15日 回應
Google 翻譯

Dear Gail,

Thank you very much for your very positive comment and thank you for choosing us during your stay in Budapest.
It is with great pleasure to know that you enjoyed the comfort of your room and the amazing view to the river Danube.
We must agree with you, the location of our hotel is just unbeatable in Budapest! We are more than glad to know that you were pleased by the excellent service received from our Ambassadors too!
Thank you for recommending us and we sincerely hope to have the pleasure to welcome you back in the near future.

Sincerely yours,
Erika Kollarova
Guest Experience Specialist

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年6月24日的評論

我們很享受在酒店的2個晚上。員工非常樂於助人而且很友善。早餐自助非常棒。位置上對所有景點來說,都是絕佳的,都是步行的路程。遊泳池很棒。唯一吐槽的地方是沙發床。它一直試圖關閉合上,所以我睡得不好。真的很感激他們能容納3個人住在這個房間里。我發現在歐洲旅行時,能滿足這個需求的酒店很少,所以豎兩個大拇指給你們!很期待能再回到這裏住一次。

感謝 Jemtravels2017
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Erika_Kollar_Sofitel,布達佩斯鏈橋索菲特酒店 的 Guest Experience Specialist ,回應了這篇評論已於 2019年6月24日 回應
Google 翻譯

Dear Guest,

Thank you very much for your very positive review!
It is with great pleasure to hear that you enjoyed your stay with us and were more than satisfied with the friendly and helpful service received from our Ambassadors.
We definitely agree with you, the delicious and wide selection at our breakfast just should not be missed!
Thank you very much for your additional comments regarding the comfort of the sofa. Kindly let me ensure you that I have forwarded your comments to the management team and we are taking the appropriate measures to address this issue in order to develop on our product.
Thank you very much for recommending us and we are looking very much forward to welcome you back soon in our hotel!

Sincerely yours,
Erika Kollarova
Guest Experience Specialist

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