我很喜歡這個酒店,這裏距離查爾斯大橋很近,但是遠離市中心。員工非常友好樂於助人,盡心儘力,還會幫助你預定合作東西。酒店房間很乾凈,裏面的氛圍也很棒。更多
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我很喜歡這個酒店,這裏距離查爾斯大橋很近,但是遠離市中心。員工非常友好樂於助人,盡心儘力,還會幫助你預定合作東西。酒店房間很乾凈,裏面的氛圍也很棒。更多
顯示較少Dear guest
Thank you very much for your time sharing a lovely review of your recent stay.
We are happy to know that you loved our place and enjoyed the super central location while staying in a quiet side street. Many thanks for praising our helpful staff and the room that you found nicely decorated.
It would be a joy to welcome you back anytime, please do not hesitate to get in touch with me should you need any help with your future stay.
Yours faithfully
Jolana Hrotkova
Guest Relations Manager
The Charles Hotel
jolana.hrotkova@hotel-charles.eu
很高興第一次拜訪歐洲!布拉格一直在我的心愿清單上!這家酒店很棒,位於中心位置,有我們所需要的一切。早餐很美味,我喜歡咖啡機。希望能再次拜訪這家有個性的酒店。
Dear guest
Thank you for your lovely feedback based on your recent stay.
We are delightful that you chose The Charles Hotel for your first european trip and that you enjoyed your stay in Prague. It is such a pleasure to read how happy you were with our location, tasty breakfast and coffee.
We would be honoured to have you back anytime.
Yours faithfully
Jolana Hrotkova
Guest Relations Manager
The Charles Hotel
jolana.hrotkova@hotel-charles.eu
我們剛從查爾斯飯店住了一個星期回來。總的來說,我們對此印象深刻。我從消極的方面開始說:為我10歲兒子準備的那張額外的床並不是很舒服,因為它只是一張便宜的摺疊床。儘管房間有足夠的空間擺放梳妝台和鏡子,但主廳里沒有梳妝台和鏡子。以至於每天都要自己把東西準備好,再去浴室旁邊的鏡子前來回走動着化妝,這有點煩人。淋浴噴頭太低了,所以你必須把它從支架上拿下來,拿着它洗頭髮,浴缸的插頭也壞了。優點:從機場到酒店很容易,我們坐的是公共汽車,然後是有軌電車,每個成年人只需要32CZK。酒店的位置非常完美,離查爾斯大橋只有一步之遙,這令人驚嘆(步行就能到達酒店)。房間本身很大,很安靜,街上的噪音對我們沒有任何影響,而且空調非常好用!房間里還有一個保險箱。早餐很好,有很多冷肉、奶酪、麵包、麥片、酸奶和糕點,不過熱菜的選擇有點少,而且重複。旅館里的工作人員都很好,他們願意幫助或回答任何問題。如果你在布拉格的時候有時間,我建議你去動物園和Aquapalace水上公園。不管有沒有孩子,我們在這裏的日子都過得很愉快。我們用優步訂購了這些,非常簡單和便宜。總的來說,我們度過了一段非常美好的時光,我們會毫不猶豫地再次預訂這家酒店。謝謝你!
Dear guest
Thank you very much for your outstanding review of your recent stay at The Charles Hotel.
It is such an honour that you chose us for your weeks long stay and it was a pleasure having you here. We are delightful that you were happy with our location that was easy to reach from the airport and really close to The Charles Bridge too. It is a pleasure to know that you liked your room that you found spacious, quiet and with good amenities. We are pleased to read that you also enjoyed the breakfast and that you appreciated the help from our staff.
We are grateful to know what the downsides of your stay were. We are sorry that the extra bed provided did not meet your expectation and that you were missing a dressing table or mirror in the room. We apologise about the issues with the shower too. We will do our best to improve on these matters.
Many thanks for your kind words and excellent recommendations. It would be a joy to have you back anytime in near future. You are very welcome.
Yours faithfully
Jolana Hrotkova
Guest Relations Manager
The Charles Hotel
jolana.hrotkova@hotel-charles.eu
入住查爾斯酒店的27天里,有數次驚喜,於是,對於酒店的體驗和經歷也成為我們布拉格27天旅程的一個重要部分。
驚喜之一:訂的雙人間,帶着孩子,因為住的久,免費給我們昇級到了小型套房,還免費加了一張床。房間漂亮寬敞,住久了還真是有點家的感覺。
驚喜之二:從中國出發前經理髮郵件說酒店要派車免費去機場接我們。但當時我們已經定好了中國司機接機,不要再退了。離開布拉格時,訂了酒店的送機服務,也準備好了車費,到機場后司機說不用付錢,是免費的。覺得很暖心,酒店的服務真是細心又體貼。
驚喜之三:有幾天淋浴的籠頭有問題,修理工又正好病了,前台給了我們另一間房的鑰匙,讓我們去那裡洗澡。真是顧客至上的服務精神,因為我們去另一間房洗澡也會增加他們的運營成本的,搞得我們都很不好意思。好在過了两天淋浴又好了。但酒店的細心讓人感到很溫暖。
總之,所有員工都笑臉相迎,真誠熱情,入住體驗非常好。很開心和你們相處了一個月。
位置也好,出門就已經能看到查理大橋了。附近的聖尼古拉斯教堂廣場的電車站,路線選擇很多。樓下的街有超市,麥當勞,各種特產小店,生活很方便。
Dear guest
Thank you very much for your outstanding review based on your long time stay. We are really happy that you chose The Charles Hotel as your base camp in a month in Prague.
It is extremely sweet of you to mention all your positive experiences even though there were some issues that we could not resolve as quickly as we wanted to. We are delightful to know that you enjoyed our central location and that you were happy with our helpful staff. We really wanted to make you feel welcome and we are glad that it worked out. Thank you very much for your positive attitude, it was a pleasure to serve you.
We hope to have the chance to welcome you next time your family visits Prague.
Yours faithfully
Jolana Hrotkova
Guest Relations Manager
The Charles Hotel
jolana.hrotkova@hotel-charles.eu
這是我們在布拉格住的第一家,地理位置居中,離查理大橋超近,去哪裡都步行就可以。
酒店設施也很好,衛生間挺大,就是電梯一開始被嚇到,要頓2下才打開= =,後來也習慣了。早餐也不錯,在地下洞穴里。前台服務態度也很nice,還可以免費寄存行李。比我們住的另一家“”綠龍蝦“”好。
Dear guest
Thank you for choosing The Charles Hotel for your first visit of Prague, we were lucky to have you.
Also thank you very much for leaving a lovely review of your stay as It is always a huge pleasure to know that our guests were happy with their choice and enjoyed their stay. We are glad that you were satisfied with our reception service, with our central location and the room with its facilities. It is amazing to know hat you also enjoyed the breakfast.
Many thanks again for all your beautiful comments and we very much look forward to welcoming you back if you ever find yourselves in Prague.
Yours faithfully
Jolana Hrotkova
Guest Relations Manager
The Charles Hotel
jolana.hrotkova@hotel-charles.eu
我和我太太最近住在這裏。對於旅遊景點而言位置是很好的,我們因為飛機來的很早,但是這裏的員工提前為我們準備好了房間。早餐間足夠大,早餐也好吃。唯一的問題是有噪音,很難處理(不在酒店裡)。聽上去好像有人在清潔、搬動傢具。我們沒有把這個問題報給酒店方,因為我們只住兩晚。如果不是噪音問題,我們還會來這裏住的。
Dear guest
Thank you for your time for sharing your experience with The Charles Hotel.
We are glad to read that you chose our place for your city break and we are glad that you overall had a nice time. It is great that you enjoyed our central location and the breakfast. We are also pleased to know that you were happy with our staff who were able to accomodate you earlier.
We are deeply sorry that you had noise issue on one night and we wonder what that might have caused. If only we could have done anything about it. It is however very difficult for all central located hotels to guarantee a total silence at all times.
It would be amazing if you reconsider and visit us again in the future. We would make sure to allocate you a courtyard room that is usually very quiet of street noise. We sincerely hope to see you again.
Yours faithfully
Jolana Hrotkova
Guest Relations Manager
The Charles Hotel
jolana.hrotkova@hotel-charles.eu