Thank you Tracie for your review and feedback. Apologies you were allocated a easy access room. Fantastic to see you enjoyed your stay and I hope we can welcome you back again soon.
We are currently carrying out work on an extension at the hotel to bring you 60 new exciting Alpha Club floor rooms. The Alpha Club floor will feature 60 stylish and well-designed rooms and social areas with the latest technology, amenities and free WiFi.
Thank you Alison for the 5 star review. Fantastic to see you enjoyed the Alpha Eastern Creek. At Alpha Eastern Creek we work very hard to impress at every encounter and make you as comfortable as possible.
I hope we can welcome you back again soon.
Thank you very much Elizabeth for taking the time to review the hotel. It is fantastic to see you enjoyed the customer service of the team. We strive to impress at every encounter. Apologies you found the room not to your standard. We are at the moment going through making upgrades to rooms which includes new carpet and re-grouting of bathrooms.
We are also currently carrying out work on an extension at the hotel to bring you 60 new exciting Alpha Club floor rooms. The Alpha Club floor will feature 60 stylish and well-designed rooms and social areas with the latest technology, amenities and free WiFi.
We look forward to the opportunity to welcome you back to Alpha Hotel to enjoy the new Club floor rooms. To follow our story please visit our website.
亲爱的Ainslee，我们发现这是一家漂亮、安静的酒店。我们的房间非常宽敞，唯一的问题是淋浴在浴缸上方。房间有厨房。停车场的侧门需要增加一个标识牌告诉客人们这是一个车库的出入口，而不仅仅是一个防火门连通内外。当你进入那里，没有标识牌提示你接待处在哪。另外，这个区域也要清洁、油漆。还注意到在车库附近的建筑需要维修了，否则的话会损坏车。除此之外，这是很棒的酒店，我们生活在附近一个叫厄斯金公园的郊区，然后搬到昆士兰州去住了。我们会推荐这家酒店给别人。Bruce和Tracey S 留
Thank you very much Bruce and Tracey for reviewing the hotel and fantastic to see you enjoyed your stay. The entry from the side of the car is a wet weather entry and only open when it is raining to assist guests getting into the hotel quickly. As it is a fire exit we are unfortunately unable to change the appearance or add signage. I do understand it could be difficult to find reception and I will be sure to pass this feedback onto the owners.
We have just started construction on a new club floor of the hotel adding an additional 60 rooms to the hotel. This will also include repairs to the buildings appearance.
Good luck with the move to Queensland and I hope we can welcome you back again soon.
Thank you SFB9 for taking the time to review the hotel. Its fantastic to see you enjoyed the service from the staff but I apologise you didn't find the room to meet your needs. I would like to recommend on your next stay an interconnecting room. This is two Deluxe rooms with a common door in the middle. This will give you a standard queen size bed and two single beds.
We have just started construction on a new level of the hotel which will see an additional 60 rooms added to the hotel. This will also include a remodel of the hotel lobby and reception.
I agree with you Wifi is a necessary in the hotel and we are currently working to get it in the building. We are hoping to have it up and running but the end of the year.
I hope we can welcome you back again soon to show you all the improvements.
Thank you for taking the time to review the hotel and fantastic to see your enjoyed the stay. Apologies you didn't find the housekeeping up to standard and I will be sure to pass this onto the team for review.
If your ever looking for a bigger room with more space I would like to recommend the Alpha Suite. The Alpha Suite offers a larger living space and dining area with a small kitchenette.
I look forward to being able to welcome you back to the hotel again soon.