Thank you for your great review, James! Please return again soon to the Mercure Hotel Frankfurt Eschborn Sued.
Dear Sir ,
Thank you for taking the time to tell us about your experience at the Mercure Hotel Eschborn Süd . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
I will discuss your comments and critics with all of my department heads to improve in some of the fields you have described in the teams .
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
We very much appreciate your comments regarding your stay at the Mercure Hotel Eschborn Süd . It is always a pleasure to receive positive feedback.
We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Stefan Rösl / General Manager