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利物浦Quest公寓
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1 - 6 則評論,共 326
上文由TripAdvisor全球志願者翻譯而來, 查看 原始英語點評
評論過2017年10月13日

沒有人向我確切的解釋訪客規定是怎樣的。規定對我來說不起作用,因為規定要求所有的客人都必須在訪客登記簿上登記,只有登記過的才能留到11點以後…所以我的朋友們在晚上10點來時被告知必須在11點錢離開。然而,這是我最後一次見到他們,因為我要搬到布里斯班去,我快要死於癌症了。工作人員很粗魯無知,聽不進任何意見,只知道叫我的朋友們趕緊走。

與這家飯店合作收集的評論
感謝 Shobha S
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
QuestLiverpool,利物浦Quest公寓 的 Manager,回應了這篇評論2017年10月19日 已回應
Google 翻譯

Dear Shoba S,

Thank you for choosing to stay at Quest Liverpool and taking the time to provide us your feedback pertaining to your stay. I have noted with concern your comments with regards to visitors policy. Please be informed that visitors are only allowed before 8pm, I apologise that the compendium in your room has not been updated however you were informed prior to this incident that visitors are only allowed before 8pm and guests who are not registered in the registration form are not allowed to stay and you agreed. As per the conversation we had, your visitors arrived after 11pm hence the reason why we called you to confirm if there are visitors in your room and to remind you once again of the visitor's policy and that we just want to avoid the incident that happened in your room where other guests has been complaining due to some commotions / noise from your room. The staff has been very lenient and accommodating with all your requests and I oppose that they have been rude and arrogant with you as we at Quest Liverpool has the vision to consistently exceed guest expectations through excellence, value, constant innovation and care. Your feedback is extremely valuable to us as we strive to improve each and every day and it is unfortunate that you did not enjoy your stay as much as you had hoped. Once again, thank you for feedback and we wish you good health and longer life.

Kind Regards,
Shiela Castillo

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上文由TripAdvisor全球志願者翻譯而來, 查看 原始英語點評
評論過2017年9月24日

酒店非常棒,乾淨寬敞,但是有一個問題是很難找到停車場,如果是開車來的話,附近沒有停車場,也很難找到帶停車場的酒店。所以我們也沒法把車停在附近,不得不開車去有些遠的停車場停車。

與這家飯店合作收集的評論
感謝 chrispE9887XY
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
QuestLiverpool,利物浦Quest公寓 的 Manager,回應了這篇評論2017年9月25日 已回應
Google 翻譯

Dear chrispE9887XY,

Thank you for choosing to stay at Quest Liverpool and taking the time to provide us your feedback pertaining to your stay. I apologise that you were unhappy with regards to the car parking. Please be informed that our basement parking entrance is located at the back of the property which can be accessed through Railway s'way. We strongly recommend to pre-book car parking as we only have limited car parking space. Also, with regards to the convenience store, there is a convenience store 220m (3mins walk) away from the property and there are few more shops at Macquarie street which is almost the same distance as the convenience store. Your comments have certainly outlined areas for improvement. Thank you again for taking the time to write and we look forward to the opportunity to welcome you back to Quest Liverpool.

Kind Regards,
Shiela Castillo

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上文由TripAdvisor全球志願者翻譯而來, 查看 原始英語點評
評論過2017年8月22日

在利物浦Quest公寓度過了一個安靜的非常棒的晚上。工作人員都很好,房間很現代化而且很乾凈。我也很喜歡這裏那小陽台上的房間。這裏採光好,而且那小廚房裡有我所需要的一切。

與這家飯店合作收集的評論
感謝 ThatLisa
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
QuestLiverpool,利物浦Quest公寓 的 Manager,回應了這篇評論2017年9月4日 已回應
Google 翻譯

Dear ThatLisa,

Thank you for sharing a lovely review about your experience with us. It is always a pleasure to know when we get things right and make such a positive impression. . I am happy that the team has able to provide their best service quality that we highly emphasized. We look forward to welcoming you again on your next stay at Quest Liverpool.

Kind Regards,
Shiela Castillo

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上文由TripAdvisor全球志願者翻譯而來, 查看 原始英語點評
評論過2017年8月12日

整潔舒適的公寓,有很棒的地理位置,同時可以享受家庭一般的舒適。我們從菲律賓來到雪梨拜訪我的岳母,在Quest公寓住下,尋求我們與家人的親近,以及我們想要的便利和隱私。

與這家飯店合作收集的評論
感謝 lornau109
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
QuestLiverpool,利物浦Quest公寓 的 Manager,回應了這篇評論2017年8月21日 已回應
Google 翻譯

Dear lornau109,

Thank you for your comment .We are glad to hear that you enjoy the stay with us and looking forward to welcoming you back in the future.

Kind Regards,
Shiela Castillo

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上文由TripAdvisor全球志願者翻譯而來, 查看 原始英語點評
評論過2017年7月12日

得到足夠的工作人員來登記入住。門廳里擠滿了試圖登記入住的心懷不滿的顧客,只有一名能力不足的員工,試圖去做所有的事情。當你得到利息的時候,當你要住一個周的時候你需要交200美元的保證金,這使公寓得到利益但是顧客沒有。我再也不會同意這種情況並且將會呆在別的地方。我住過世界各地的許多賓館和公寓,並且從來沒有被要求為一晚上或者短時間的停留交付保證金。

與這家飯店合作收集的評論
感謝 denisewF7529GY
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
QuestLiverpool,利物浦Quest公寓 的 Manager,回應了這篇評論2017年7月14日 已回應
Google 翻譯

Dear denisewF7529GY,

Thank you for choosing to stay at Quest Liverpool and taking the time to provide us your feedback pertaining to your stay. I apologise that you were unhappy -- Your comments have certainly outlined areas for improvement and I have addressed this to the team. With regards to the security bond, it has been noted on your confirmation letter that Quest Liverpool will be requiring security bond upon check-in. The security bond will be released upon checkout however as per bank it will take few days for it to be available on your account. With this, our front office staff are happy to assist you and send a letter to your bank should you need the money immediately. Thank you again for taking the time to write and we look forward to the opportunity to welcome you back at Quest Liverpool.

Kind Regards,
Shiela Castillo

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