Thank you for leaving such a wonderful review. I am always delighted to hear such positive feedback regarding the staff, they pride themselves on providing the best and friendliest customer service as possible.
I am so disappointed to read your comments regarding your recent stay with us. We make every effort to ensure our rooms are spotless before guests check in so I can only apologise if this was not the case. I would appreciate it if you would contact me at your convenience as this is not our usual standard and I want to make sure this does not happen again.
I look forward to hearing from you.
It was lovely to read you comments regarding your recent stay with us. We pride ourselves on guest service at McCracken so it is pleasing to read that we looked after you well.
I'm glad that you found the room to your liking and I hope to see you here again sometime.