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1 - 6 則評論,共 1,032
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來,查看 查看英語原文
2018年9月10日 透過行動裝置

漂亮的房間- 6號房 -緊湊但布局合理,前台有友好的工作人員,從房間能看到漂亮的景色 - 水景,有趣的汽車旅館,感謝您讓我們在納爾遜莫娜科美爵酒店的住宿很愉快

感謝 P3988FLmaryr
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Grand_Mercure_Nelson,納爾遜莫娜科美爵酒店 的 Guest Relations Manager,回應了這篇評論2018年9月11日 已回應
Google 翻譯

Dear P3988FLmary4

Thanks for your short but nice review!

It was great to read your enjoyed some many aspects of our 4.5 star hotel, including friendly staff, nice views from your Waimea Inlet facing room. I trust you enjoyed your time in the beautiful Nelson/Tasman region and we hope to see you back again some time soon.

Warm regards
Nick, on behalf of the entire team at the Grand Mercure Nelson Monaco

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來,查看 查看英語原文
2018年8月29日 透過行動裝置

這家酒店就像一個小村子,裏面有很多可愛的小別墅。我們訂了一棟別墅,裏面有兩個卧室、一張皇后床和兩張單人床,房間都在樓上,有獨立衛浴。散熱器運轉不正常,但是樓下有很多暖氣和一個燃氣壁爐。別墅裏面有小廚房,可以煮東西。如果我還要再來的話,我不會買含早餐的套餐了,因為雖然是自助餐,但是沒有歐姆蛋之類的,還不如現場直接點。還要,如果房間里有浴袍和拖鞋的話就更好了,因為冬天的地板還是挺冷的!這邊的停車費是包在房費里的。這邊有酒吧,但是每晚9點關門。我們沒有在餐廳吃,而是出去吃。

感謝 lee_down_under
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
Grand_Mercure_Nelson,納爾遜莫娜科美爵酒店 的 Guest Relations Manager,回應了這篇評論2018年8月30日 已回應
Google 翻譯

Hi there lee_down_under

Thank you for taking the time to write your very comprehensive review, we're delighted that you enjoyed your recent stay with us.

I'll pass on your comment about robes and slippers, you're not the first person to mention these; I'm pleased that between electric heaters and the cosy gas fireplace you were able to keep nice and warm.

If you're staying again, please do try out our restaurant - The Monaco Kitchen. (I hope) you won't be disappointed, we've been getting some fantastic restaurant reviews on TripAdvisor of late, and its now rated #17 of 148 restaurants in Nelson.

Once again, thanks for your review, it's most appreciated.

Warm regards
Nick, on behalf of the entire team at the Grand Mercure Nelson Monaco

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來,查看 查看英語原文
2018年8月5日

時尚的氛圍和美麗的環境。公寓非常乾淨,迷人和舒適。這是一個非常不錯的會議場所,我們下次還會再來的。酒店有着一流的餐廳,所有員工都提供優質的服務。感謝你們給予的美妙體驗。

感謝 01SalesRep
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.nz 查看原文
Grand_Mercure_Nelson,納爾遜莫娜科美爵酒店 的 Guest Relations Manager,回應了這篇評論2018年8月7日 已回應
Google 翻譯

Dear 01SalesRep

What a pleasure to read your review and to know we really hit the mark, it's great to know you all had a great time conferencing with us! We're delighted to know that you really enjoyed our restaurant (The Monaco Kitchen), and to hear that you experienced "excellent service from all the staff" - what more could we hope for.

Thanks again for the wonderful feedback/review - we hope to see you back again sometime soon.

Warm regards
Nick, on behalf of the entire team at the Grand Mercure Nelson Monaco

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來,查看 查看英語原文
2018年6月16日 透過行動裝置

我們很喜歡住在這裏,因為這裏和我們以前住過的任何地方都很不一樣。房間設備完善,雖然他們應該做個春季大掃除了。床頭柜上的檯燈落滿了灰塵,床鋪上方還有一張蜘蛛網。建議帶上眼罩,因為窗帘不能遮擋住任何光線,還需要意識到你住這裏的時候會聽到機場裏面飛機的聲音。這裏的服務非常棒,還有很多的停車位。

感謝 kiwitraveler92
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.nz 查看原文
Grand_Mercure_Nelson,納爾遜莫娜科美爵酒店 的 Guest Relations Manager,回應了這篇評論2018年6月20日 已回應
Google 翻譯

Dear kiwitraveler92

Thanks for your review/feedback, especially for noting the ample (free) parking, the well appointed rooms and the exceptional service.

Your feedback on the housekeeping matters has been shared with our Executive Housekeeper.

Thanks also for your feedback that the curtains not adequately blocking out light, I've passed that point on to the hotel owner who takes a keen interest in guest suggestions for improvements which I report to him on a monthly basis.

Warm regards
Nick, on behalf of the entire team at the Grand Mercure Nelson Monaco

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2018年6月10日

納爾遜莫娜科美爵酒店幾乎達到了所有人的期望,但還有一點點不足,真是遺憾。距離機場5分鐘(是的,你可以看到飛機,也能聽到所有飛機在航線上降落和起飛的聲音,但沒關係),5分鐘就可以到達漂亮的納爾遜鏈接高爾夫球場。這套公寓大樓設計得很好,而且是英式建築。

與 Accorhotels.com 合作收集的評論
感謝 123JRF123
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Grand_Mercure_Nelson,納爾遜莫娜科美爵酒店 的 Guest Relations Manager,回應了這篇評論2018年6月12日 已回應
Google 翻譯

Dear 123JRF123

Thanks for your review following your recent stay - I was disappointed to read that we fell short of your expectations, unfortunately I'm not quite sure why having read your review! What is because of our proximity to the airport, or for some other reason?

Still, I hope that you (mostly) enjoyed your stay with us, it sounds like you had a great game of golf at the Nelson Links Golf Course.

Thanks for your comment and the hotel complex being well thought out and rather English - we like to think we're rather special and unusual.

Warm regards
Nick, on behalf of the entire team at the Grand Mercure Nelson Monaco

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來,查看 查看英語原文
2018年5月17日

我們是雅高酒店的鉑金會員,所以已經住過很多雅高酒店了。這次我們剛到這一家酒店辦理入住的時候,等了挺久才有一個女孩子嚼着口香糖走出來幫我們辦理,她很不樂意幫忙,讓我們感覺自己像是個麻煩,實在是很失望。但是除此之外,一切都很完美。我們住的二卧套房溫暖舒適,客房清潔人員也把工作完成的非常出色,和他們打交道也令人愉悅。餐廳工作人員們超級友好,而且願意幫忙,我們在那裡吃晚餐的經歷非常贊。酒店提供的早餐也十分可口,在那裡我們遇到了一個不同的女孩,她樂於助人、專業且令人心情愉悅。總之,我們在這家獨特的酒店裡住得很開心。在這裏住,你會感覺你正置身於一個英國的村莊里。

感謝 RugbyMadKiwi
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Grand_Mercure_Nelson,納爾遜莫娜科美爵酒店 的 Guest Relations Manager,回應了這篇評論2018年5月18日 已回應
Google 翻譯

Hi there eddiefredie

Thanks for your review following your recent stay, please accept my sincere apologies - your experience at check-in was most definitely NOT what we expect from our staff; the Reception Department Manager will be discussing your experience with the team.

On a brighter note, it was terrific to read that you found your accommodation warm and comfortable, thanks for the good word on the housekeeping - they'll be delighted with the feedback, as will the front of house team in the restaurant.

It was pleasing to read that your check-out experience was altogether different from check-in, and that overall you enjoyed your stay. We hope to see you back again at some point in the future.

Warm regards
Nick, on behalf of the entire team at the Grand Mercure Nelson Monaco

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