The sort of review we never want to reply to as the person never even stayed.
There was a winter deal offer on the Top 10 Website with certain terms and conditions. Firstly the stay must be two nights or more and must be booked online. The customer only saw the 30% off part and was insistent he should get that for the one night.
Deals must be offered in a way that gives customers confidence in the integrity of the deal.
So the words "would not honour" are extremely misleading as is almost everything on this review.
It would seem this customer has decided that because he could not get what he wanted he would use this as an avenue to vent his feelings rather than use it as a means to place reviews that other customers can look and decide where to stay.
Fact. We are not 7 kms from the city.
Fact. We have a supermarket just over 1 km away.
Fact. We have several eating places within a 2 km radius.
Fact. We do honour all and any offers as per the terms and conditions of the offer.
Fact. This person did not stay at our park.
So all in all we are extremely disappointed in this review and the person who wrote it. Because he was adamant he should have something he wasnt entitled to he thinks its OK to be critical of everything which to me is unacceptable. Hopefully others reading this review will understand where I am coming from.
Thanks for the great review. Its always good to get such positive feedback and makes the hard work worthwhile.
Hope you enjoyed the rest of your time in the deep south.
Thanks for your great review. It should have been pointed out on check in that there is a choice of two ablution blocks, one that is uni sex and one that is not. We will remind our staff to make sure that is done in future.
We are pleased you enjoyed your stay and hope to had a great holiday in the deep south of NZ
Thanks for taking the time to place a review on our property. Sounds like you had a great stay.
We are a short drive to the city centre but Invercargill is an easy city to drive around in.
Hope to see you again in the future
Thanks for taking the time to place a review on our property. And you got to appreciate our great southern hospitality.
We are very close to opening our new kitchen which will be a big improvement on our old one.
Will pass you comments on to Bex who I am sure will appreciate them.
Thanks for your great review. We take pride in offering true southern hospitality and its always nice to hear our customers appreciate it.
We trust you enjoyed your time on Stewart Island which is an amazing spot to visit.
Thanks for the great review. You touch on all the things we take pride in. Clean, tidy and welcoming.
Yes we are on the northern edge of the city about 5 kms from the CBD but its an easy town to drive around and park in. The peace and quiet make up for the short drive in our minds.
Thanks again and hope you enjoyed the rest of your time in the deep south