Hi Daniel and thank you for taking the time to share your experience.
Your budget accommodation is described exactly as is on all booking platforms. For more opulent surroundings, research on Room Types and facilities is always a good start.
With each of your disappointments, we would have liked the opportunity to remedy them for you whilst you were here. We do concur with your 'wish I had stayed elsewhere' as many our guests came forward on Sunday evening to thank us for having the bulk of your group ejected from the property that day. In a shared situation, respect to others is most important as is honesty. You and your team let yourselves down badly in this area.
Take the time to review the exceptional comments on another booking platform to get a true indication of how Chelmswood Motel was over your weekend visit.
Thank you for taking the time at this busy time of the year to write us a review. It is really appreciated and all the staff are always thankful when their efforts are praised.
You were true to your word in writing a review that you threatened to do. readers what Charpest hasn't stated is that she was turned away by our duty manager and her friend who she was visiting, was fully refunded and chose to leave. This occurred at 9 pm at night and the action was to ensure the comfort of other guests. We would stress that the guests she wished to visit were delightful and they chose to leave they were not asked to leave.