我們的木屋套房價格很棒，非常乾淨。登記入住和退房很快,即使是非營業時間。 接待處的員工很友好，而且我們的小屋和其他公園設施很容易就能找到。 唯一的缺點就是我們很早就被小屋附近的劈柴聲和乒乒乓乓的聲音吵醒。更多
我們的木屋套房價格很棒，非常乾淨。登記入住和退房很快,即使是非營業時間。 接待處的員工很友好，而且我們的小屋和其他公園設施很容易就能找到。 唯一的缺點就是我們很早就被小屋附近的劈柴聲和乒乒乓乓的聲音吵醒。更多顯示較少
Thank you for your positive response and we appreciate the feedback. We are working extremely hard to make extensive upgrades to our Holiday Park so apologies for the early noises - on the upside our new cabins are looking amazing. Large rows of trees have been removed to make way for more sunlight into our rooms and our new motel unit has just arrived so it's certainly busy times for us here. We are trying to get in as many renovations as possible by the end of November ready for our summer holiday makers - we have tried hard to remind all our guests of possible disruptions, sorry if you were not notified at time of check-in.
Thank you for your great review, we appreciate all feedback and it's lovely to read you had a stay and met all your requirements - we are certainly trying to make some positive upgrades, reviews like yours make it all worth it.
Thanks very much for your review, we always appreciate the feedback and love to read your stay was enjoyable and met your expectations - we hope to see you back at our Holiday Park :).
Thank you for your response and we appreciate the review - we are now in our down season and are looking forward to getting back into some park upgrades (weather permitting). Lovely to hear it was perfect for your New Zealand tour as our staff work extremely hard to give our guests a great experience during their stay in Rotorua.
Thank you for your response and we appreciate the feedback - we are definitely one of the oldest holiday parks in New Zealand and are undergoing extensive upgrades in our down period. Our thermal pools are filled with natural spring water from the ground and our staff work extremely hard to keep them as clear as possible, they are never chlorinated. With our new entrance way nearing completion this will eliminate traffic noise quite extensively so there are exciting times ahead.
我們一群露營者住在這裏（三家汽車屋）。 給我們提供了彼此靠近的能源站點，旁邊還有浴室和廚房。從我們營地的一個地下人行道可以直接進入廁所，在整個居住期間都非常乾淨整潔。 有不少其他人留在這個公園，但我們沒有受到其他客人噪音的打擾。工作人員非常友好並且樂於助人。溫水池太棒了，每天早上都能看到雞和一隻貓。將來我們會再來的。
Thank you for your response and we appreciate the feedback - it's always lovely to read such positive reviews from guests as our staff work incredibly hard to make sure everybody has an enjoyable stay. Over the coming months our holiday park will be going through more upgrades so there are exciting times ahead. Rotorua Thermal Holiday Park is one of the oldest (and largest) in New Zealand so it's rewarding to be a part of her make-over.
Thank you for your response and we appreciate the feedback - our pools are emptied each night and refilled - they are natural pools so the water is straight out of the ground therefore there can be sediment and our staff are dedicated to keeping them as clean as possible during the day without disturbing guests. Our holiday park is going through upgrades over our quiet months as it is one of the oldest holiday parks (and largest) in New Zealand so there are exciting times ahead. I'm sorry you found it not satisfactory and apologise your unit appeared unclean - I hope you came down to reception as I'm sure we could have arranged alternative accommodation.