Reef View Hotel
Thank you for your review of the Whitsunday Apartments. Julie H, on our website and all other websites we are listed on we advise that our apartments are all one bedroom and will accommodate up to 5 persons with the following bedding configuration, king size bed and divan in the bedroom and 2 x divans in the lounge. You are correct in advising that HouseKeeping do not make up the divans in the lounge, as we find these are used during the day by guests as additional seating in the lounge area and then used as additional bedding at night, the choice on how and when these are used is up to our guests.
Julie H we did receive your maintenance note that you left on departure regarding the issue you had with the glass sliding door and trust, that since you did not advise on this issue during your stay, that it did not cause you too much inconvenience.
To the readers of TripAdvisor in all our apartments we have a small tent card in our kitchens that reads -
"Dear Guest - Your kitchen has been fully equipped for your convenience. On departure please ensure all kitchen utensils, crockery and cutlery are washed and placed away. Should you prefer Housekeeping to do this for you a charge of $60 will be added to your account." The choice is then up to our guests to either wash their own dirty plates, crockery, cutlery, pots and pans or, should our guests prefer our Housekeeping team to do this for them a charge of $60 is added to their account - the choice is up to our guests.
Julie H, on a positive note I was delighted that our team were able to meet your request and extend your stay with us by one night, without having to room move you.
Thank you very much for your 5 star review of the Whitsunday Apartments, Hamilton Island and for your recommendation to the readers of TripAdvisor!
My team and I were delighted to read that you had an amazing stay with us and we very much look forward to the opportunity of welcoming you back, as our guest, in the very near future!
Thank you very much for your review of the Whitsunday Apartments, Hamilton Island, we greatly appreciate your feedback and look forward to the opportunity of welcoming you back, as our guest, in the near future!
Thank you very much for your 5 star review of the Whitsunday Apartments, Hamilton Island and for taking the time to share your thoughts and comments with the readers of TripAdvisor!
My team and I were delighted to read your review and we very much hope to have the opportunity of welcoming you back, as our guest, in the not too distant future!
Thank you for your review of the Whitsunday Apartments, Hamilton Island! I greatly appreciated your list of very positive comments!
I also take on board your comments on the issue you experienced with the cleanliness of the floors in your apartment and I have personally addressed this with our Executive Housekeeper. I have also addressed your comment on the the lack of information provided to you on transfers to the Airport with our Front Office Department and sincerely apologise to you for the lack of customer service you received.
Chrisemmalee, once again thank you for your review and we very much hope to have the opportunity of welcoming you back in the very near future!
整體來說，這棟公寓景色很棒，令人嘆為觀止。 設備齊全的廚房和寬敞的休息室。 浴室一級棒，所以如果一切都好為什麼要給差評呢？E605房間的床可能是有史以來我睡過的最差的床。真的是就像睡在一袋土豆上。來這的人真的可以接受嗎?打掃房間的人整理床鋪的時候肯定也會有這種感覺。衛生方面，地板看起來沒有任何污垢。但仍然需要擦。 赤腳走出淋浴的時候，你的腳會比洗澡前更臟。 哎，有生之年還會再來的。
Firstly I must apologise for the issues you experienced in your room, I have personally addressed these with our Executive Housekeeper, as it is definitely not the standard we expect for our guests. On a positive note I was delighted to read you found the views breathtaking and thought that our refurbished bathrooms were 1st class!
Once again fredEssex, I apologise for the issues you experienced and look forward to the opportunity of hopefully welcoming you back, as our guest, in the future.