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1 - 6 則評論,共 1,255
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
1週前

酒店地理位置很好,步行5分鐘可以到皮特街,附近有很多餐館,靠近市政廳火車站。但酒店有些老舊,這是顯而易見的。沒有遊泳毛巾,必須帶上浴巾。一天早上7點,我被很大的鑽探聲吵醒,很明顯是從隔壁的發電站傳來的,持續了15分鐘。但是,我住的是一間一居室的房間,房間寬敞,有我所需要的一切。不過最突出的是優秀的員工和服務,他們對我的要求反應迅速,彬彬有禮。我會再回去嗎?當然-是的。

感謝 brightnpink
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
Tatenda M,悉尼輝盛閣國際公寓 的 Operations Manager ,回應了這篇評論4 天前評論 已回應
Google 翻譯

Greetings brightpink,

Compliments of the season, thank you for being our guests and choosing us for your visit to our beautiful harbor city. We are delighted to have had the opportunity to serve you. I am sorry you missed the towels in the Gym area next to Pool and Sauna, these are here for guest use, but hopefuly this will be for next time you visit.

Please connect with us on Instagram - @frasersuitessydney, to hear about upcoming specials competitions we have.

I look forward to the opportunity of welcoming you back in the near future

Sincerely

Tate Manduku
Operations Manager
Fraser Suites Sydney

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
4 週前評論

因為工作原因,我在雪梨住過很多次。如果你想找一個舒適、安靜和可以放鬆的酒店的話,那就是這裏了,這裏安靜、時尚,有很棒的早餐。由於工作原因,我在雪梨的很多酒店住過,都是五星級酒店,有些比輝盛閣國際公寓貴得多,但現在這裡是我工作住宿時的唯一選擇。

感謝 Jack S
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
Tatenda M,悉尼輝盛閣國際公寓 的 Operations Manager,回應了這篇評論1週前 已回應
Google 翻譯

Dear Jack S,

Thank you for staying with us and for the great feedback. Please connect with us via our socials (Instagram/Facebook) to keep informed regarding any upcoming specials.

Thank you for being our guest, and hope you will grace us as a guest in the near future.

Regards,
Tate Manduku

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年10月15日的評論

入住這家酒店時,我們受到了“皇室”般的對待。我們希望能入住有風景的房間,後來,工作人員為我們安排了可以欣賞城市美景的好房間,感覺真是太棒了。工作人員友好、高效,電梯超快。我們一定會再回來的。

與 Frasers Hospitality 合作收集的評論
感謝 jnc22018
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Tatenda M,悉尼輝盛閣國際公寓 的 Operations Manager ,回應了這篇評論已於 2018年11月5日 回應
Google 翻譯

Dear jnc22018,

It is always a pleasure and a point of celebration to read positive guest experiences. I am delighted that we made some lasting memories during your visit, and that our staff were kind and helpful.

We are fortunate to have such guest-focused team. Your kind endorsements have been shared with the rest of the team and serve as encouragement as we continue to extend the genuine care when providing each guest with an enjoyable stay.

Regards,
Tate Manduku

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年10月7日的評論 透過行動裝置

弗雷澤套房酒店(雪梨)有非常出色的服務!我們的所有需求都被滿足了,員工們竭盡所能盡可能提供最好的服務。特別感謝Samantha,她在我們入住之前和入住全程都提供了非常大的幫助,給我們提供了最優惠的價格。

我們住的雙床房套間非常乾淨,寬敞,能夠看到城市的全景和部分水景。儘管有些傢具略顯俗氣,而且沙發非常不舒服,但整個房間仍然物超所值。

浴室非常現代,並且在每日清潔后都非常乾淨!健身房和遊泳池也非常便利且現代!絕對會推薦給朋友們!

感謝 wilandrews02
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
Tatenda M,悉尼輝盛閣國際公寓 的 Manager,回應了這篇評論已於 2018年10月12日 回應
Google 翻譯

Greetings phillipa14,

Thank you for sharing your recent stay experience! Your kind words were shared with the whole team with great appreciation. We value your endorsement of our services, location and facilities; and we look forward to welcoming you back to your home away from home in the heart Sydney.

Kind Regards,
Tate Manduku

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年9月21日的評論

非常昂貴的房間,提供的景觀是;充滿塗鴉的停車場和起重機!住在這裏還有額外的隱藏成本,不舒服的床和枕頭!健身房和遊泳池很好,工作人員為我們照看行李,但我們不會選擇再次居住了。

與 Frasers Hospitality 合作收集的評論
感謝 CourtneyT565
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Tatenda M,悉尼輝盛閣國際公寓 的 Operations Manager ,回應了這篇評論已於 2018年9月26日 回應
Google 翻譯

Dear CourtneyT565,

Thank you for your feedback and understand that although there were some disappointing aspects to your stay, you also did enjoy some of the services we had on offer.

I can only assume that based on your rating the greatest disappointment was about the pre-authorisation we hold. It's my pleasure to explain our pre-authorisation procedure at the Fraser Suites Sydney.

In line with many hotels in the CDB, we do ask our guests for either a credit card authorisation covering their room accommodation plus incidentals, as disclosed in your confirmation letter you would have received. However, it seems as if this wasn't explained in detail at check in or check out and for this, I am sorry for.

The team and I work hard to ensure that post check out your financial institution is aware that the hotel no longer requires the funds. However, the release of these funds is dependent on your own bank policy how long they hold the funds for if the same card is not used on departure.

I am delighted that you enjoyed some aspects of your stay, and truly hope you would give us another chance to make it up to you when you return to Sydney.

Yours in Service.
Tate Manduku

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年8月28日的評論

強烈推薦弗雷澤套房酒店,位置非常適合所有雪梨的通道,抵達后(房間)被昇級了,安靜,床非常舒適,有遮擋窗帘。房間里有所有設施。棒極了。會在任何時候再次入住那裡。在我看來,它比雪梨大多數大型五星級連鎖酒店更好。

與 Frasers Hospitality 合作收集的評論
感謝 Lovethesun2000
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Tatenda M,悉尼輝盛閣國際公寓 的 Operations Manager ,回應了這篇評論已於 2018年8月31日 回應
Google 翻譯

Dear Lovethesun2000,

We are pleased that you found us and that we were able to live up to the expectations. it is to our delight that you had a wonderful stay with us.

We certainly welcome you back to Fraser Suites Sydney on your next visit to Sydney, maybe try visit our website to see all our exciting packages on offer for your next visit. We look forward to welcoming you back again soon

Yours in Service,
Tate Manduku

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