Thank you for your feedback,
We believe that you may have provided numerous feedbacks under different names although we are unable to tell as trip advisor accounts is anonomys. Although all 3 are written with the same underlying tone. We are referring to reviews “Horrible - never been treated so badly by unprofessional staff”, “What a shocker” and “A tired, old place with aggressive, rude staff. Resort? Last resort.......”
We start by saying the hotel policy is and always will be that we protect our staff first. No member of our staff should be subjected to the abuse that was captured by our CCTV as well as numerous eye witnesses.
You have quoted that you have been abused by our staff member. Upon investigation the person in question was only doing their duty when you were sitting in a private function area and you were asked if you could leave, which you refused and proceeded to verbally assault our staff member. Obviously you have your views of the event that night the hotel maintains ours. Again no member of our staff should have to feel threatened, bullied or attacked at his\her place of work.
Again thank you for your reviews
Thank you for your valuable feedback.
I am so pleased to hear you enjoyed your stay with us and got to experience our beautiful property.
We hope to see you back soon.
Dear Fiona M,
Thank you for your wonderful feedback.
I am so pleased you and your family had such a great time at our resort and got to use all our facilities.
I hope to see you and your family back again soon.
Thank you for your great feedback!
We are definitely blessed with our location on the beautiful Diggers Beach.
Please contact us directly for any future bookings as we would love to locate you closer to a car park for your convenience.
We're thrilled to hear that you enjoyed a wonderful time with us during your recent holiday.
Ben is certainly an asset to our team and his cheerful and helpful character is much appreciated by all.
It would be delightful to see you back again.
Dear Helen L,
Thank you so much for a wonderful response to your recent stay with us!
We would certainly love to have you back again soon.