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1 - 6 則評論,共 131
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2 週前評論

這個地方還不錯,經理Dan人超好,但感覺這裏就像一個會計師設計、建造、裝修的地方,沒有靈魂。你必須得走過停車場才能到公寓門口,因為那是唯一的入口。前面的鋼閘門把所有人包括我們都阻隔在外,還要用一個破對講機才能跟裏面的工作人員溝通。一晚的房費是450美元,但我覺得根本沒達到這樣的水準。不過公寓挺大的,可以直接到泳池甲板,很乾凈。但酒店還是需要有點靈魂。餐廳由於裝修暫時關閉了 - 早知道是這樣我就不會訂房了。感覺有點像一些從未住過AirBNB公寓的人,跟我期待的完全不同。這裏絕對不是酒店。

感謝 GreatOceanAir
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
MirageWhit,幻影降靈島渡假村 的 General Manager,回應了這篇評論2 週前評論 已回應
Google 翻譯

Dear GreatOceanAir,

Thank you for the time taken to write your review. We appreciate your feedback.

Our beautiful resort was built as a residential complex and we are lucky to be able to offer these spacious, well-appointed and stylish apartments at the water front as a holiday option to our guests.

We take our feedback seriously and we understood that more facilities at the resort are a must; therefore have been able to raise funding to build a three story restaurant, with a café on the pool level and restaurant above, with VIP facilities on the top. We also have a new spa, which will be opening this winter, and an extensive gym.

The restaurant will serve breakfast by the end of this month, which is exciting, and before Spring arrives lunch and dinner will be on the menu with the bar offering a variety of cocktails.

Tranquillity and security is what we have, thus unwinding and relaxation is what we hope to offer after a day out to the Great Barrier Reef; this I believe will not change when the restaurant opens, but a new vibe will be on the horizon. In November, for example, we aim to host an act during the Airlie Beach Music festival. For more information, please see our website (miragewhitsundays.com.au)

We are proud of the team we have and believe Dan to be an asset, so thank you for your kind remarks.

Hopefully we will be able to welcome you back, should you decide to visit the amazing Whitsundays in the future.

Should you have any questions or concerns, please do email me personally on manager@miragewhitsundays.com.au.

Warmest regards

Chris van ‘t Hoff – General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
4 週前評論 透過行動裝置

我們訂的是有3個卧室和3個浴室的公寓,美麗時尚,坐落在安靜的地方,有着美麗的海景。員工非常熱心。沿着海濱小道走路10分鐘就可以到咖啡廳和餐廳。艾爾利小鎮走路大概20-25分鐘。艾爾利周邊有很多可以旅遊觀光的,也很適合什麼都不做。我們會再住在Mirage的。

感謝 Five2PP
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
MirageWhit,幻影降靈島渡假村 的 Concierge,回應了這篇評論4 週前評論 已回應
Google 翻譯

Dear Five2PP,
Thank you for your review, i am thrilled to see you enjoyed your room and its beautiful ocean view. and i would be happy to pass your compliments on to the staff here at Mirage Whitsundays.

We look forward to welcoming you back in the future.

Kind Regards
Mirage Whitsundays

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年6月11日 透過行動裝置

我們在這裏的時光真是美好極了。房間漂亮,可以欣賞景色。接待處Dan是一流的,總是盡其所能地提供幫助,非常優秀,和大部分員工一樣,工作得非常出色。我在這裏度過了一段美好的時光,要給這裏滿分10分。

1  感謝 Mildura55
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
Ben C,幻影降靈島渡假村 的 Concierge,回應了這篇評論2018年6月11日 已回應
Google 翻譯

Hi Mildura55,
We are so glad to see you enjoyed your time here at Mirage Whitsundays, I will certainly pass on your compliments to Dan and the staff members here at mirage.
We hope to welcome you back again in the future.

Kind Regards
Mirage Whitsundays

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年5月18日

我在這個度假村已經住了2年多了。但是這整個期間,這裏一直在施工。這個噪音難以忍受。這裏看出去的景色確實很不錯,但是整個艾爾利海灘的景色都是很棒的!晚上來自參加派對人們的噪音,以及喝醉的工人的噪音,派對整晚都很吵鬧。這間酒店晚上前台沒人,保安室也沒有人,所以酒店沒有安全性可言。我已經告訴前台一周,要來修我們的防盜門,但沒人當回事。所以總是有酒鬼凌晨3:30來敲我的門,想進來。所以,就當幫自己一個忙,不要住在聖靈群島夢幻度假村,這裡有更好的酒店,更靠近鎮上,還有關心住客的管理團隊,你還能有一個很美好愉悅的假期。

4  感謝 Vicki M
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
MirageWhits,幻影降靈島渡假村 的 General Manager,回應了這篇評論2018年6月12日 已回應
Google 翻譯

Dear Vicki,

Thank you for the time taken to write your review.

Firstly, we would like to apologise for the inconvenience you had to endure.

As a resort it is important for us to keep the apartments and public areas in an impeccable level at all times, which means we do need to ensure restoration work is done when necessary and, in our case, due to the damage caused by tropical cyclone Debbie, more work than usual was inevitable.

This however is carefully planned and communicated to keep the level of comfort at the highest possible for our guests, tenants and owners.

We have a strict no party policy and we will take action if noise levels are above acceptable (please note: we can only take action when we are notified at the time of the incident – contact details are found throughout the resort).

To be proactive, we have requested that our security company petrol the resort on an irregular basis and more frequently to make sure that noise disturbances are kept to a minimum. We pride ourselves with the residential feel our guests cherish and we maintain a high level of privacy and tranquillity our guests expect.

Please do contact me directly on manager@miragewhitsundays.com.au should you have any further concerns you wish to discuss.

Kind regards

Chris van ‘t Hoff

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年3月25日 透過行動裝置

這一次我們得到一間了樓上的房間,可以看到奇美景色,我們從華盛頓州出發來到艾利海灘度假,如前一條的評論講的那樣,這個地方需要一個酒吧/餐廳,我們到那裡的時候正在裝修。儘管我們正準備自己開家餐廳,但我們仍然期待今年能再去體驗一番。很乾凈,登記住房和退房都很容易,房間整潔,會推薦給朋友親戚。

感謝 p44tto
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
MirageWhits,幻影降靈島渡假村 的 Director of Sales,回應了這篇評論2018年3月26日 已回應
Google 翻譯

Dear p44tto,warm and sanctuary greetings from Mirage Whitsundays.
Much appreciated for such amazing feedback during your stay at Mirage Whitsundays. We are thrilled to hear your wonderful and detailed experiences with us.
Wishing you a memorable vacation during your visit to Whitsunday.

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2018年2月8日 透過行動裝置

非常漂亮,並且很乾凈,但是餐廳由於裝修而關閉了。工作人員全天在度假村周圍工作,使人很難放鬆和享受周圍環境。艾爾利海灘中心大概30多步的距離,沿海步行非常好,風景很美。我非常喜歡我的住宿。有時很吵,但不會一直這樣。泳池很乾凈,很有意思,一共有2個遊泳池,一個是成人的,另一個是孩子們的,總得來說,是個放鬆的好地方!

感謝 Antonio G
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
MirageWhits,幻影降靈島渡假村 的 Public relation,回應了這篇評論2018年2月12日 已回應
Google 翻譯

Thank you very much for taking the time to review your stay at Mirage Whitsundays. We are happy indeed to know that you enjoyed your stayed. Our restaurant and day spa is under construction at the moment ,so sorry about inconvenience your stay. We look forward to seeing you here at Mirage Whitsundays.We really appreciated your feedback from us and it is wonderful when guests feel that they have everything they need with us.

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