Dear Sinead M,
Thank you for taking the time to post a review of your recent stay with us here at the Talbot Hotel Carlow.
I was very dissappointed to read your review and would like to extend my sincerest apologies, and those of the entire team here at the Hotel, for any upset or inconvenience caused. I have spoken with my Front Office team and my Accommodation manager in relation to the cot not being in your room as requested. It was an error in communication on our part that led to the cot not being in situe and again please accept my apologies for this.
I would hope that you may re consider your decision and some time in the future return to the Talbot Carlow when I am sure that we will restore your faith in us. Thank you once again and looking forward to the opportunity to welcome you back to the Hotel.
我們是萬聖節中期休假來這裏住的,3晚的住宿加一晚晚餐,2個成人2個不到10歲的孩子,總共才花了297歐元。雖然也有其他家庭在這裏住宿,看上去很繁忙,不過正因為如此才有氣氛呢。酒店很乾凈,工作人員也很友好。房間時尚乾淨。有天晚上外面有點噪音,因為人們剛從酒吧回來,除此之外沒別的了。酒吧的食物很好吃,也不貴。我們沒在餐廳吃飯。酒店的布局比起其他酒店來稍微有些不同,因為餐廳在4層,大概是想讓用餐的人能看到鄉間美景吧。我們去了隔壁體育館的遊樂中心,很適合10歲以下的孩子玩耍。樓下有給大一點的孩子玩保齡球的地方。我們也去了Rancho Reilly寵物農場,那裡有許多小動物,還可以乘坐拖拉機。那兒的工作人員很友善,對孩子們都很好。酒店裡面也有遊樂區,還有個小咖啡廳,燃着可愛的爐子,畢竟很冷嘛。有天去外面吃了飯,是Dinn Ri酒吧,對食物沒什麼感覺,也許是我們點的不對。但是酒吧很棒,很適合來此狂歡一夜。總之我們在這裏很享受。
Thank you so much for taking the time to post a review of your recent short stay with us at the Talbot Hotel Carlow.
I was delighted to read your comments and that you were able to avail of the many on site facilities and those in the surrounding area. We hope that it is not too long before we have the chance to welcome you back to the Talbot Carlow and thank you again for your time in writing this review.
Thank you so much for taking the time to write a review of your recent experience of the Talbot Hotel Carlow.
I am thrilled that yourself, your friends and family and of course, your sister had such a wonderful time on the occassion of her wedding. I was especially delighted to be able to pass on your very kind words to the rest of the team here at the Hotel. They were all delighted with such positive feedback and would like to be associated with my sincere thanks. It is comments such as yours that really shows the staff that their efforts are noted and appreciated by our guests and gives them all great satisfaction for a job well done.
I must apologise for any inconvenience caused due to the lack of hot water the following morning and having investigated this it seems that one of our boilers was down during the night and it took longer than normal to heat sufficient water the next day. Thankfully this issue was rectified later in the day and I am confident that there will not be a repeat.
We are very much looking forward to welcoming you back to the Talbot Carlow in the near future and thank you so much again for your time in writing this review.
Dear Siobhan C,
Thank you for taking the time to write a review based on your recent stay with us here at the Talbot Hotel Carlow.
I was disappointed to read your comments in relation to the staff in the bar and I have spoken at length with my management team regarding this and a program of corrective coaching has been introduced to ensure that the standards of service expected are consistently delivered. I was delighted to note your kind words about the food and the reception team and I am sure that the kitchen and reception team would like to be associated with my thanks.
We are currently re painting all of our bedroom corridors and to date have two full floors completed and hope that the rest of the public areas will be finished over the coming weeks. We are very much looking forward to having the opportunity to welcome you back to the Talbot Carlow in the not too distant future.
Dear Jenny F,
Thank you so much for taking the time to post a review of your recent visit to us here at the Talbot Hotel Carlow.
I was delighted to read your comments and thank you for your kind words. I apologise that the TV issue was not resolved immediately and I have spoken with the relevant people and I am confident that this will remain an isolated incident.
Thank you once again and we very much look forward to welcoming you and your daughter back to the Talbot Carlow in the near future.