Thank you plentysuncream for taking the time to write a review following your recent stay with us. Feedback is extremely important to us and all comments are taken constructively at all times.
Thank you for mentioning how pleasant my team were during your stay with us, I will certainly pass on your kind comments. Myself and my team are customer service driven and pride ourselves on delivering the best service possible to our guests. I am also pleased to read you found the location of the Cranleigh perfect for your break away and enjoyed the bathroom with air spa bath. .
After taking a look at your reservation I can see you booked on our May special offer which was £139 per night bed and breakfast with a bottle of House Champagne included (worth £45) I am sorry to hear you felt underwhelmed when checking into your room. Many guests find this particular superior room very comfortable however all guests have different personal preferences. I appreciate the fact you gave your feedback to reception on check out however we were unfortunately unable to rectify this once you were checking out. After checking the dates you stayed I can confirm we had other superior rooms available that we could have offered as well as upgraded rooms. We would have been more than happy to offer you an alternative option had we known on check in that you were not completely happy with the room you chose.
All of our rooms have been individually designed to ensure we have a room design for everyone. We have 6 superior rooms in total with some having more subtle decor and others not quite so subtle.
Should you choose to stay with us again please do call reception directly as we would be more than happy to advise you on the best room for you whether its bed size preference, bath/shower or even décor we are always happy to help.
I am sorry on this occasion your stay was not as you expected however I do hope you will choose to stay with us again in the future. Should you wish to discuss any of the points raised further please do not hesitate to contact me directly.