Thank you for your kind feedback and score reflecting your recent stay at our hotel, your feedback is always appreciated and highly valued.
I am pleased to read you were straight away given a informative and friendly check in experience, I am also happy to see our location was to your convenience as this is something we are regularly complimented on.
Breakfast is complimentary with all reservations booked with us so I am delighted to see it was to your satisfaction.
In regards to the parking this is due to the facilities being privately owned hence the charge however I am happy to see this did not affect your overall stay with us and I look forward to welcoming you back in the near future.
Guest Service Manager
Hello john z m,
I welcome your thoughts and thank you for making us a part of your trip to Poole. As always, we wanted nothing more but to provide our guests the best we can give from the second they stepped through our doors. Reading your post, it made me smile that you were generally satisfied with what you had. It's great to know that you enjoyed the breakfast we served, our wonderful service, and the hotel atmosphere.
I hoped to have made it this way all-throughout, but I'm sorry parts of your experience had some downturns because you needed to press the lever more than once to get it to work and flush. I also regard your insights regarding the mold on the tiles. This is not the impression we'd like to leave you, john z m. I'm sorry that this stay didn't go as well as I have hoped it to be.
We continuously look for ways to make your experience memorable. Reviews such as this goes a long way in identifying areas where we can improve. Don't worry, I took the necessary steps to ensure our management gets to read your post and review these things that came up short.
Your stay may not have been the best picture to remember of us but I am positive to capture a better one as soon as you get back. Thank you for taking the time to let us know about your stay with us.
Thank you for your feedback reflecting your recent stay with us, your feedback is always highly valued.
I am pleased to read your stay with us was clean, comfortable and our complimentary breakfast was to your liking.
The pricing is based on occupancy the type of season we're in. Like many places, during summer this is the busiest time
and due to being located near popular destination like Sandbanks and Bournemouth beaches we are usually fully booked during this time.
In regards to the parking this is due to the facilities being privately owned hence the charge.
I look forward to welcoming you back in the near future.
Guest Service Manager