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1 - 6 則評論,共 681
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年6月12日 透過行動裝置

這是我第三次來這住,就在單人間住了一晚,雖然我要求了不要面對着樓下酒吧的安靜房間,酒店還是給我安排了一個面朝着街道的房間。我可是好幾個月前就預定了的。這地方沒有空調,所以我睡覺的時候關着窗,隔絕噪音,睡到半夜又打開了窗。對了,酒店隔壁的餐廳不再供應早餐了。雖然這裏的位置很好,可是我就在單人間住了一晚,價格那麼貴,還不舒服(連地毯都沒有),我覺得是該換一家酒店了。

感謝 Sydsolo
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
lauriker,費恩酒店 的 Asiakassuhdepäällikkö,回應了這篇評論2018年6月18日 已回應
Google 翻譯

Dear Sydsolo, thank you for your review.

We are happy to read that you had enjoyed your previous stays in our hotel. This time, it seems, we were however unable to fulfill your expectations, and we are terribly sorry for that.

You wrote that you had a room on the street side despite your wish for a quiet room. We always do our best to fulfill every wish of our guests, but unfortunately we can not guarantee them. For example in this case, as we are constantly fully booked and have only a very small number of single rooms facing the inner yard, we were unable to locate you in one of those, as they were already occupied by guests who have checked in earlier days. All of the rooms - whether on the street side or on the inner yard side - have new double windows that guarantee good sound insulation. During summer time, especially this year as it has been exceptionally warm for a unusually long period of time, it might naturally be a problem to keep the windows open. Thank you for your feedback regarding this anyway, we'll consider this issue when planning our future renovations.

One of the restaurants we used to have co-operation for breakfast doesn't serve it any more, you're right. We do however have two new restaurants where our guests can enjoy breakfast for discounted rates. For example we have a buffet breakfast deal with a café on exactly the opposite side of our street - so even closer than before. We are sorry if you were unaware of this.

About the price level. We know that Helsinki is, especially during the current summer high season, more expensive than many other cities. In the Helsinki standards we have always been and we'll definitely be amongst the cheapest hotels in the city center even during the more expensive seasons.

As I wrote, we are terribly sorry for the disappointment you had this time after previous positive experiences. We would love to have you as our guest also in the future. Thus, feel free to contact us directly so that we could discuss directly and possibly find a way to satisfy your disappointment.

Thank you for your feedback - it is really valuable for us, no matter whether it is positive or negative.

Have a nice summer,

Best regards,

Lauri / Hotel Finn

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2018年3月26日 透過行動裝置

住了一天,酒店地點近中央火車站,步行只需10分鐘內,也不需行太多斜坡。
酒店接待處位於6樓,房間在5樓,有電梯。我們比Checkin時間早到,服務人員很親切讓我們先暫存行李。
缺點是房間略小。

住宿日期:2018年3月,去過雙人旅行
感謝 Hok Lun C
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
lauriker,費恩酒店 的 Asiakassuhdepäällikkö,回應了這篇評論2018年4月2日 已回應
Google 翻譯

Dear Hok Lun C, thank you for your review. I am sorry, but I'm answering in English. We're happy that we could help you to store your bags before you could check in! We are sorry if you felt that your room was too small. We're located in an old building, so all the rooms are a bit different in size, and we sincerely hope that this didn't cause too much harm!
Thank you for staying with us and have a nice spring!

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年3月7日

這家酒店位於市中心區邊緣,地理位置優越,適合步行探索這座城市。火車站在步行距離之內,這裏也接近有軌電車路網。設施有限,但適合短暫逗留。

感謝 smsfirecracker
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
lauriker,費恩酒店 的 Asiakassuhdepäällikkö,回應了這篇評論2018年3月9日 已回應
Google 翻譯

Dear smsfirecracker,

Thank you for your review! We're happy that you found our location convenient - we're indeed located very centrally.

We would like to apologize the inconvenience caused by the lift renovation. There was information about the renovation on our website and on our sites on different booking services, i.e. Booking.com, and we are terribly sorry if you didn't notice this information when booking your room. We did our every effort to make sure that the renovation causes as little harm as possible, and we hope, that it didn't cause too big troubles! However, the renovation is now over and the lift is in use again.

Have a nice weekend!

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
TripAdvisor會員
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2018年2月16日 透過行動裝置

這家小酒店非常適合那些偏愛優越地理位置的人。浴室太小了,你要轉個身都得走到外面。大堂里的咖啡很好喝。服務人員非常友好,英語說得很流利。

感謝 TripAdvisor會員
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.no.tripadvisor.com 查看原文
lauriker,費恩酒店 的 Asiakassuhdepäällikkö,回應了這篇評論2018年2月21日 已回應
Google 翻譯

Hi! Thank you for your review! We're glad to read that you enjoyed our location and staff - and coffee, that's very important too!
We'd like to apologize if you found your bathroom too small. It is an old building, so every bathroom is a bit different in size. For that reason we've divided our twin rooms into two categories - larger ones with larger bathrooms, and slightly smaller ones with respectively smaller bathrooms. This way we are trying to let our guests choice between a bit of extra space or a bit of extra value :)
Thank you once again for your review!
You're warmly welcome again!

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2017年12月5日

精品酒店坐落在火車站附近,很容易找到。步行就能到赫爾辛基的主要景點,像Kauppatori或大教堂。外面的道路是鵝卵石鋪的,這使得在上面拉拉杆箱有點費勁,但問題不大。附近也有很多購物區。工作人員很友好,甚至幫助我們免費複印一些文件。大廳里有免費的茶點。

感謝 annasaurus
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
lauriker,費恩酒店 的 Asiakassuhdepäällikkö,回應了這篇評論2018年2月5日 已回應
Google 翻譯

Dear annasaurus, thank you for your kind review! It is a pleasure to read that you enjoyed your stay in our hotel. Warmly welcome again!

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