Thank you very much for taking the time to review our property. We apologize for the hassle you had to endure regarding the noise of the ventilation in the room. Also, thank you for letting us know about this so we could have the chance to accommodate you in a room without this issue and that we had the opportunity to fix this. A warm welcome back!
Kind regards, Kim Rodrigues, Service Manager
Thank you for staying at the Radisson Blu Royal Viking Hotel in Stockholm and for the feedback you have provided. We apologize for the inconvenience that the ventilation system caused during your stay. Allow me to forward that it is highly unusual for not only one but two rooms to have the same technical issue and with this in mind I forwarded your comment to our maintenance team and they have corrected the fault. Thank you very much for letting us know. Your comments are valued and will also be used to consider improvements in the future. We hope to welcome you back to us at the Radisson Blu Royal Viking Hotel in the future A warm welcome back, Kim Rodrigues, Service Manager
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your overall stay with us. We look forward to your next stay. Kind regards, Kim Rodrigues, Service Manager
Thank you for taking the time to rate our hotel. We take pride in our "Yes I Can!" culture and this kind of feedback gives us even more confident to "keep up the good work". Your positive feedback will be forwarded to the relevant department. A warm welcome back! Kind regards, Kim Rodrigues, Service Manager
Dear ignacio urcola t,
Thank you for your feedback and for taking the time to write about your experience.
We apologize you were not satisfied with your stay and that the hammering was too much. Your comments are valued and I have passed on your comments and concerns to responsible departments so they may address the situation with the team and ensure we deliver outstanding service and presentation. In cases like this of course we can change you to a quieter room so I will forward to my colleagues in order to oversee our routines. Hope to have the opportunity to welcome you back the next time you visit Stockholm. Kind regards, Kim Rodrigues, Service Manager
Thank you for taking the time to write a review. We have passed on your comments and concerns to responsible departments so they may address the situation with the team and ensure we deliver outstanding service and presentation. We apologize for any miscommunication at check-out and please let us know if you have not had a follow-up to this matter so we can address and correct the issue. Hope to have the opportunity to welcome you back the next time you visit Stockholm. best regards, Kim Rodrigues, Service Manager