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1 - 6 則評論,共 307
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
4 週前評論 透過行動裝置

對於我們期望值來講,這家酒店很完美。房間乾淨,浴室也很乾凈,床鋪簡單但是睡着非常舒服。早餐有點貴,因為我們又額外付了15歐元,但是早餐種類非常豐富,有熱騰騰的英式早餐,可樂,肉,奶酪,麥片和甜點,甚至還有一個荷包蛋的煎蛋器!早餐和入住都是物超所值。

感謝 TaniaVanDV
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Hotel-cmanager,宜必思阿爾斯特中心酒店 的 Kenneth Claerbout, General Manager,回應了這篇評論4 週前評論 已回應
Google 翻譯

Dear Tania. Thank you for taking the time to share your experience with us.

We are grateful for your appreciation of the high standards we try to maintain. We are pleased you enjoyed our tasty breakfast buffet. It's always a pleasure to satisfy our guests with our quality and healthy products. We do try very hard to keep our prices competitive and apologise that you were not quite satisfied in this regard.

We look forward to welcoming you back in the future. Kind regards,

Kenneth Claerbout, General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年10月6日的評論

9月下旬我們在這裏住了3個晚上。我們將它作為坐火車前往根特二日遊的落腳點。入住手續/接待非常高效,工作人員非常樂於助人。酒店地下停車場很好,路標清晰,海灣也很大。經過長途旅行第一個晚上我們在酒店吃的晚餐。菜單種類有限,但食物很美味,賣相也很好。酒吧/餐廳工作人員非常細心,樂於助人。我們沒有在酒店吃早餐。從酒店步行到市中心/火車站需要走很長一段路,每天早上酒店工作人員都為我們預訂了出租車。出租車開車到火車站大約需要15分鐘。酒店坐落在一條大路旁邊,但是房間里很安靜。還會再來此住宿的。

感謝 macvonsunderland
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Hotel-cmanager,宜必思阿爾斯特中心酒店 的 Kenneth Claerbout, General Manager,回應了這篇評論2018年10月9日 已回應
Google 翻譯

Dear Macvon.

We value your feedback in relation to your recent stay.

We are happy that you received such a friendly and professional service from our team members.

As we are constantly trying to improve on the variety and quality of food items which we offer, your suggestions are always welcome.

Nevertheless, It is pleasing to know that our parking and other amenities were to your satisfaction and that your time with us was pleasurable.

All of the team hopes to see you again.

Best wishes,

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年8月15日的評論

我們預訂並支付了一個家庭房(一張雙人/特大號床和兩張單人床房),但是,我們的房間被改為只有2張單人床的房間,我們沒有得到任何退款和解釋。房間很臟,清潔員吸煙並在外面的窗戶上留下了一個標籤。床墊質量不好,不舒服。永遠不會再來這裏。注意! !

與 Accorhotels.com 合作收集的評論
感謝 Connector656372
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Hotel-cmanager,宜必思阿爾斯特中心酒店 的 General Manager,回應了這篇評論2018年8月20日 已回應
Google 翻譯

Dear Guest,

We would like to thank you for taking the time to comment on your recent stay.

We are sorry to hear that your recent stay with us was not satisfying at all. We do apologise for the inconvenience you might have faced regarding your room. We try to ensure our guests are satisfied at all levels and find the most suitable way to find the best solution without delay.

Concerning the cigarette smell, we can assure you our housekeeping team will not smoke in the rooms. Perhaps the smell of cigarettes was coming from outside and It's a complete non-smoking hotel.

We hope you will give us another opportunity to welcome you for a more enjoyable stay in the future.

Best regards,

Kenneth Claerbout, General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年8月3日的評論

再一次我在這家酒店入住有非常棒的體驗。有時,由於要入住的人很多集在一起,前台感覺壓力很大。早餐很棒,而且菜單種類很多。

與 Novotel Hotels 合作收集的評論
感謝 Kevin C
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Hotel-cmanager,宜必思阿爾斯特中心酒店 的 General Manager,回應了這篇評論2018年8月4日 已回應
Google 翻譯

Dear Kevin,

Thank you for such a positive review.

It's always a pleasure to welcome our returning guests at Ibis Aalst Centrum. We are happy that your recent stay was a good experience also that enjoyed our delicious and varied breakfast.
We have taken note of your comments regarding our front desk. Our team always try their best to meet every guest's need, especially do everything they can to check-in process faster even under pressure. This situation occurs during a few seasons.

We do value your observation and appreciate your kind remarks.
We look forward to welcoming you again. Best wishes,

Kenneth Claerbout, General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年7月23日的評論

很好的位置,離高速路很近,不過也不吵。步行25分鐘可以達到Grote Markt市場,酒店位置很理想。酒店員工友好,樂於助人。免費停車位很多,所以沒必要去地下停車場,地下停車場不屬於這家酒店,在那裡停車每天還得花9歐元。

感謝 63kevin1951
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Hotel-cmanager,宜必思阿爾斯特中心酒店 的 General Manager,回應了這篇評論2018年7月25日 已回應
Google 翻譯

Dear Kevin,

Thank you for taking some time to share your agreeable experience at Ibis Aalst Centrum hotel.

We are pleased you appreciated our convenient but quiet location near E40 Motorway, connecting Ghent and Brussels.

We are happy that you received a friendly and professional service from our team members.

We look forward to welcoming you once again.

Best regards,
Kenneth Claerbout, General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年6月1日的評論 透過行動裝置

早餐很好,工作人員非常棒而且樂於助人,網絡也不錯。但當我到了房間后,房間聞起來不太好,也沒有視覺上的吸引力,床不是為我們這些世界上的小公主們準備的。空調壞了,設施也沒有更新。

感謝 Anna T
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Hotel-cmanager,宜必思阿爾斯特中心酒店 的 General Manager,回應了這篇評論2018年6月5日 已回應
Google 翻譯

Dear Anna.

We thank you for sending your comments about your recent stay.

We are sorry about your disappointment regarding your stay in our hotel. We are very sorry for the issues you experienced with your room. We endeavour to provide an excellent standard for our guests at all times. Please accept our apologies and don´t hesitate to make us aware of any concerns at the time, so that we may take the appropriate action. We will be looking into this immediately.

It's rewarding that you appreciated the welcome offered by our team.

We hope you will give us another opportunity to welcome you for a more enjoyable stay in the future. Kind regards,

Kenneth Claerbout, General Manager

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