Thank you for writing us a review.
We're very happy to hear you found our staff polite!
There should be one towel per person per day in every room, so we will investigate as to why this wasn't the case when you arrived and we apologise for the inconvenience.
We don't provide shampoo/shower gel, this way we can keep our prices low. However, we do have 'emergency' shower gel/shampoo available in reception incase you forget to bring it!
Thanks for writing us a review!
We're happy you liked our location and staff!
We will investigate as to why/if the room/bathroom was dirty, as this is definitely not supposed to be the case!
We are indeed a smokers friendly hotel, as stated on every website we're bookable on. Because of this, we do not offer the option to reserve a non-smoking room.
Our complimentary Wi-Fi and breakfast are usually rated high as people enjoy the services, but tastes differ. We will go through the hotel to reset our routers, just incase this was the problem.
The steps in the whole of Amsterdam are steep. This has to do with the construction of buildings and the (lack of) space.
Thanks for your review.
We're very happy to hear you enjoyed our complimentary breakfast and staff!
Hope to host your stay again in future!
Thanks for taking the time to write us a review!
We're happy to hear that you enjoyed your stays with us!
Thanks for writing us such a positive review!
We're really happy to hear you enjoyed your stay :) and we look forward to hosting it in future!
Thanks for your review!
We're happy to hear you enjoyed your stay with us and hope to host your stay again in future.
If you do plan on staying with us again, we have hairdryers available in reception which you can use for the duration of your stay :)