這次為了慶祝結婚週年而來,先生訂了大坪數的房型,結果被安排在1樓的無障礙房間,還離大廳非常遙遠,晚上無法好好休息,因為外面太吵了!櫃台解釋說是因為假日的關係比較吵雜,然而到了平日晚上一樣吵!浴室備品每天都有缺漏,客房員工訓練要再加強,遺憾沒有在飯店留下美好回憶⋯⋯更多
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這次為了慶祝結婚週年而來,先生訂了大坪數的房型,結果被安排在1樓的無障礙房間,還離大廳非常遙遠,晚上無法好好休息,因為外面太吵了!櫃台解釋說是因為假日的關係比較吵雜,然而到了平日晚上一樣吵!浴室備品每天都有缺漏,客房員工訓練要再加強,遺憾沒有在飯店留下美好回憶⋯⋯更多
顯示較少Dear Mr./Ms. JeanieHuang,
First of all, thank you for taking the time and effort to write this review. Our guests’ feedback and impressions are very important to us because we see it as means to improve our services every day. We sincerely regret to learn about your experience with the noises coming from outside.
We always aim for the best experience for our guests and we hope to exceed expectations. Unfortunately, we were unable to deliver you such an experience. We truly hope that you will allow us another opportunity to show you the extraordinary service we proudly stand for!
With kind regards,
Lana de Wit – Guest Relations Manager
我們度過了一個愉快的假期!非常友善的員工為我們提供了一個美麗的房間,可欣賞大壩廣場的美景。這使我們的特殊日子更加特別!我們真的很喜歡這個房間,很大的浴室和舒適的床。酒店周圍有很多工作人員,很樂意為您提供幫助。冬季花園中的早餐不容錯過! 美麗的位置,美味的食物和果汁,還有卡瓦酒。一定會再來這裏!!!謝謝Beatrice 和 NH 酒店!
Dear Sir/Madam,
Thank you so much for your high rating!
How wonderful that you had a upgrade to a dam view room.
We are genuinely delighted to read that we could help you to make your stay at NH Collection Grand Hotel Krasnapolsky a memorable one.
We are happy to be informed that you enjoyed every minute of your visit to Amsterdam and we would be honored to welcome you back to our hotel in the future.
With best regards,
Arne Heuwekemeijer – Hotel Director
酒店位置很好。高級房非常小。雙床像大床一樣,因為沒有足夠的空間能夠分開兩張床。房間有一點臟。廁所感覺毫無隱私可言。換了兩次房卡,因為它們都無法使用。WIFI簡直可怕,不過早餐非常棒。整體來說,酒店有點磨損,但是酒店員工大多很有禮貌並且友善。當然稱不上5星,但至少也有3星+。如果是自費的話,200€/晚還是算比較貴的。
Dear Sir/Madam,
Thank you for taking the time to share your experience with us.
We would like to thank you for your feedback regarding the private space in the bathroom and the cleaning.
It gives us insight in our guests’ thoughts and can always help us to further improve our services and facilities! Our sincere apologies for any inconvenience you experienced.
Besides that, we would like to thank you for your kind words about the breakfast and the service of our staff!
We will share your review with the team, since that is a great reward for their continuous efforts.
We do understand that this cannot change the experience you have had in our hotel anymore. We hope you will give us a second chance to welcoming you back in Amsterdam soon.
With kind regards,
Arne Heuwekemeijer – Hotel Director
完美的位置,酒店位於在阿姆斯特丹所有活動的中心位置,非常接近紅燈區,交通和購物區等。酒店又大又漂亮,雖然一開始你可能會迷路。酒店非常優雅,我喜歡酒店的味道。我們是一個由3個家庭(8個成人和3個孩子)組成的大家庭,共有4個房間,很多工作人員都很樂於幫助我們。特別要提到的員工有哈茲爾、艾德娜、艾達、傑瑟林、瑪麗、瑞克、哈森和瑪尼瓦。他們都幫助我們改善了住宿條件,從早餐到酒店內的服務,以及出去遊玩支付的小費。房間很大、有窗戶,可以看到市中心外面的景色,非常美麗。床睡起來很舒服。完美的地理位置將使我們能夠真正探索阿姆斯特丹,不像以前我們在斯特佩拉地區,我們必須走很遠的路才能到達市中心。一定會再次入住這裏,非常推薦酒店的位置、服務、員工和大部分的房間。
Dear Sir/Madam,
What a wonderful review, thank you very much for sharing your experience! We are delighted to read that you enjoyed your stay at NH Collection Grand Hotel Krasnapolsky so much. To be described as one of the best hotels is a fantastic compliment and we have shared your review with our team.
We are also very happy to hear that you enjoyed our location in the middle of the centre and the service of our staff so much!
On behalf of the entire team of NH Collection Grand Hotel Krasnapolsky we would be honored to welcome you back again.
With best regards,
Arne Heuwekemeijer – Hotel Director
酒店位於AMS的中心。房間設施齊全,床很舒服。我們住在一間帶廚房和洗衣機的公寓里。前台工作人員很友好,樂於助人。特別感謝Aida、Rossanna、Edna和Jocelyn,因為他們每天早上都要做特別的早餐!你一定要參加自助早餐,冬天的花園很漂亮,食物很美味!
Dear Sir/Madam,
We would like to thank you very much for sharing your experience here on this website.
I am happy to read that you enjoyed your stay in our apartments and that we have been able to provide you with an extraordinary stay in Amsterdam!
Please rest assured that your compliments will be shared with the rest of the team.
We would be honored to welcome you again.
With kind regards,
Arne Heuwekemeijer – Hotel Director
這家餐廳提供很好的早餐,有很多食物可以選擇。熱食,雞蛋,火腿,烤豆,煎蛋卷,奶酪、水果、很多不同的麵包,你甚至還可以在早上喝香檳!用餐區寬敞舒適,屋頂是透明玻璃,光照很好。下雨時,你從天花板上就能看出來。工作人員非常友好,樂於助人。埃德娜,羅贊娜,莫林,瑪麗蓮,喬斯林和格雷格都非常棒。你可以整個上午都待在餐廳里。我真的非常喜歡這家酒店!這家酒店真的是一個非常好的住宿選擇。
Dear Sir/Madam,
First of all we would like to thank you for taking the time to post your review on this website..
The team and I feel very happy by your kind words about our staff of the breakfast! I will make sure to share your compliments with the rest of the team, for whom it was a treat to assist you during your stay.
It will be our pleasure to welcome you again at the NH Collection Grand Hotel Krasnapolsky.
With kindest regards,
Arne Heuwekemeijer – Hotel Director