we do really take seriously in consideration the negative reviews, because we think each feedback is important. However it is also our right to reply and correct the false sentences in a polite manner as per our education. It is not up to us to judge ourselves, but if you look at the other reviews, they all speak of friendly and kind staff working at the Athena… the reader can draw the appropriate conclusions accordingly…
Please do not hesitate to contact us if you will return to Siena, and we will arrange you a treatment as per your expectations.
這家酒店在貓途鷹上評分很高，所以我們為我們一家四口預訂了一間家庭房，住兩晚。這個位置非常適合我們，遠離人群，但仍然在城牆之內。屋頂的休息室可以欣賞令人驚嘆的景色。酒店很乾凈，員工都很友好，樂於助人。我們的房間看起來不像網站上的家庭房，房間本身很乾凈，但和圖片不一樣。 床很舒服，但裝飾過時了，酒店的其他部分也是如此。 絕對不同於我住過的四星級酒店。景觀是我們住宿的亮點。
thank you for appreciating the location & the service of the Hotel Athena!
However we do not understand why you found the family room different from the ones pictured online.
Actually we gave you an upper floor room with view (usually family rooms are on the groundfloor) and the last renovation works took place in March 2018... therefore you did not like the style of the hotel, but the decor was anything but dated!
The pictures online are absolutely real, the photographer did not use any filter, modification or other means to make the rooms/ location appear better.
thank you for appreciating our services and location.
However we think it is very odd to receive your complaint about the air conditioning right now, because this month of May 2019 in Italy is proving to be extraordinarily cold and rainy!
The A/C facility can be set for the whole hotel on hot or cold air, not a mix of the two. However the guests have the independence to switch it off or change the temperature 3 points above and below the setting point.
Usually middle seasons in Italy are very critic and unpredictable and since we host people from whole the world sometimes it is difficult to guess their preferences.
Now the air conditioning is fully working even if during the night it is cold and damp and it rains everyday.
We are sorry you penalized us for circumstances that go beyond our power.