Thank you for the preference given to us.
The opinion of our kind customers is of vital importance in order to continuously improve the quality of the service offered.
We regret to know that your stay is not entirely comfortable, nevertheless, it allows us to point out that the size of the room and its equipment are completely regulatory.
We regret that you did not express these observations about your toom during your stay because our staff could have provided for a free room change since the one in which you stayed was not to your liking.
The satisfaction of our customers is what animates all the staff of the Mercure Palermo Center
We hope to have you back as our welcome guest on a new occasion to stay,
Director / Manager
I don't know in which hotel you have been.
What does it mean that you forgot to mention the kids in the reservation??
Do you usually forget your kids??
I really don't find anything that could be real in this review.
Many thanks for your kind review of Mercure Palermo Centro.
I'm sorry your stay was disturbed by an air conditioning problem.
Why didn't you report the problem at the reception staff?,
we could certainly fix the problem or change your room.
I hope you will return to Palermo soon, even in August and I assure you that the air conditioning will live up to your expectations,
Thank you very much for taking the time to let us know about your recent stay at Mercure Palermo Centro.
We are so glad to read that you found our staff to be pleasant and our location to be convenient, as we are right in the centre of all that Palermo has to offer.
We are very sorry that you were so inconvenienced by any noise from the matress.
Our Front Desk staff are also always on hand to attend to any such issues, and are always happy to provide a room move if possible.
We would be delighted to welcome you back and hopefully give you a more favourable view of our hotel- please contact us directly, should you be in Palermo again.