Dear Kenny buongiorno,
thank you for deciding to share with us your observations on your stay at our BEST WESTERN Quid Hotel Trento. We think that any comment, either positive or negative, is important to improve the quality of our hotel.
We are sorry to receive such a negative feedback from you, especially on the service and closure of our restaurant.
The group "Charity Challenge" you were part of had the opportunity to avail of our bar service with dedicated assitance from the moment of your arrival at around 3.30pm on Saturday, and while you waited for your dinner to be served at 8pm we offered appetizers and fresh fruit to all.
We even offered special soap and cleaning treatment for your bikes upon arrival in order to take them to your rooms, since we know how special they are to cyclists like yourselves.
Unfortunately while you were having drinks at the bar we had a technical issue with the aircon in the whole hotel. This inconvenience did not happen in the restaurant and while you were having dinner the maintenance team worked non stop to take care of the problem that was resolved by 11pm.
We remind you that the aircon does not work if you keep you windows open.
For all the above we recevied smiles and compliments and lots of positive comments, perhaps you do not remember talking to Antonio, Silvia the hotel manager and Samuel at reception giving positive feedback?
Customer Care Supervisor
BEST WESTERN Quid Hotel Trento