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1 - 6 則評論,共 1,678
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2019年9月11日的評論 透過行動裝置

我們到達的時候,工作人員很不友好,若無其事的樣子,一點都不熱情。晚上我們要求送餐,前台一直不接電話,還假裝定不了餐。最後我們找到了很多,並自己訂了餐。早餐也很差,假的新鮮水果加上罐頭水果,選擇也很少。套房裡的床太多了,睡得也不舒服。浴室的地板上全是石灰,唯一的好的就是風景還不錯,還有健身房。早上工作人員也很冷漠。對這裏很失望,不推薦來,這個價格的4星級酒店,還有很多更好的選擇。

感謝 Avelaem
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Velia B,卡利娜廣場NH典藏酒店 的 Direttore,回應了這篇評論已於 2019年9月20日 回應
Google 翻譯

Dear Avelaem,

I would like to thank you for choosing NH Collection Piazza Carlina during your stay in Torino and for taking the time to share your experience with us.

We highly value your comments for process of continuous improvement and as a base for making our guests stay more enjoyable every time.

At the same time I would like to point out some aspects of your experience, so as to make the readers of the portal understand the efforts of the team to satisfy your requests. You arrived at the hotel at 10.30PM on the 16th of August, requesting a restaurant in the city open at that time. With pleasure we wish to satisfy all the requests of our Guests, but the city of Turin, due to the festivities of August, saw most of the restaurants closed for holidays. The few restaurants open, closes the kitchen at 10PM during the low season. When we proposed you to have dinner at our restaurant, open until 11PM, you did not accept this kind proposal.

I am sorry that you could not appreciate our Breakfast AntiOx, which represents one of our strongest pillars in the services offered. Our offer includes: a wide selection of croissants for all tastes, homemade cakes, fresh seasonal fruit cuts, fruit juices and juices, a selection of yoghurts of different tastes or the exceptional offer of toppings for white yogurt, where our Guests can personalize through the addition of seeds, goji berries, dehydrated and fresh fruit, chocolate and cereals of every taste, homemade pancakes and a large part of a savory buffet with eggs, bacon, beans, cheeses, sausages, salmon and salads.

This is to inform you that our rooms are provided with brand new mattess queen and king size, very thick, they are studied to fulfill the best rest possible, with even 3 different types of pillows differing from sizes and softness, I'm sorry you didn't appreciated our sleep quality.

Our bathrooms are decorated with handmade artistic tiles called “Cementine”. The signs that you saw on the floor is not limescale, but, being the "Cementina" very delicate, it is slightly corroded by the cleaning products that are used daily to guarantee hygiene. Periodically we proceed with special varnishing on floors. Please accept our most sincere apologies for the inconvenience this situation may have caused you.

At the Hotel Nh Collection Piazza Carlina our aim is to exceed the expectations of our guests, and we deeply regret when we do not fully achieve this especially concerning Staff attitude, normally our friendly welcome is appreciated and often cited in the reviews.

I remain at your entire disposal and send you my best regards.

Velia Borreca
General Manager

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2017年11月26日的評論

這家酒店的位置很棒,去都靈非常的方便。從陽台向外看,我能夠看到安托內利尖塔,酒店的房間很大很乾凈,服務員也很熱情友好,我覺得這裏的日常服務都不錯。

與 NH Hotels 合作收集的評論
感謝 sara g
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.es 查看原文
Velia B,卡利娜廣場NH典藏酒店 的 Direttore,回應了這篇評論已於 2017年11月27日 回應
Google 翻譯

Dear gsa82,

on behalf of all the Staff and myself I would like to thank you for choosing NH Collection Piazza Carlina and sharing your experience.
We are pleased to read your comments, about our Staff being attentive, friendly and very careful.
Our terrace offer a unique view on the Mole Antonelliana and Superga Church, during the summer, our Guests can enjoy a superb aperitif right in front of the symbol of Torino.
We look forward to welcoming you again soon and we are sure we will comfirm a new and extraordinary NH Collection Experience!
Best regards

回報不適當的回應
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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2016年3月16日的評論

這裏的接待人員非常有禮貌而且工作效率非常高。公共房間和個人房間都很整潔。這是一家美麗又有趣的酒店,就在市中心的位置。吃早餐時遇到的服務員友善而且很能幹,酒保也是如此。更小的方面?這裏的電視機是沒有兒童鎖的,但有英語頻道;房間里有個保險箱,你能夠在鎖它的時候檢查你之前設置的密碼;有不同顏色的毛巾,有的是沒有疊起來的有的是用過之後摺疊起來的(這樣的話你就能知道哪條是你的哪條是你的伴侶的了)。關於這家酒店的情況大概也就這樣了。

感謝 BNSW19
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Velia B,卡利娜廣場NH典藏酒店 的 Direttore,回應了這篇評論已於 2016年4月1日 回應
Google 翻譯

Dear Guest,

Thank you for choosing NH Collection Piazza Carlina, on behalf of myself and the whole Staff, we are very happy that you lived a good experience with us.

The central location where the hotel is located is definitely one of our strong point, as it allows to our guests to have everything within walking distance: Mole Antonelliana and Egyptian Musem for example.

We are happy to read your appreciation about Courteous and efficient reception staff: love being always available and ready to meet all the needs of our Guests!

Our 160 rooms are provided by modern safes, TV with foreign channels, three pillows differing from size, coffee station and kettle.

We hope there will be soon another chance to welcoming you again and we assure we will surprise you even more with a new NH Collection Experience!

Arrivederci
Velia Borreca
General Manager

回報不適當的回應
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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2016年3月6日的評論 透過行動裝置

我可以肯定的說我是NH Collection酒店的粉絲,無論何時這總是我的住宿選擇。出差到Turin是最近的一次!我很享受在NH Collection Piazza Carlina的美妙住宿體驗。這是一個位於市中心的優雅的酒店,非常靠近高速火車站,步行範圍內有一切!酒店本身非常特別,無論是在卧室還是公共區都有精緻的裝飾。服務真的是高標準,酒店餐廳的食物是真正的美食體驗!謝謝Carola在我住宿期間提供的極大幫助,絕對會再次光臨的!

感謝 Luigiacca
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Velia B,卡利娜廣場NH典藏酒店 的 Direttore,回應了這篇評論已於 2016年3月18日 回應
Google 翻譯

Dear Luigiacca,

on behalf of the entire Staff and myself we would like to thank you for choosing NH Collection Piazza Carlina and in particular for sharing this amazing comment and being our FAN!

We are grateful to know that you appreciated the central location of the Hotel, in fact NH Collection Piazza Carlina is placed in the heart of the city center and all the main attraction of the City, like Mole Antonelliana, are walking distance! As you mentioned very close also to high speed train station.

It a pleasure to read your comment and to see that you spent such an Extraordinary stay thanks also to our Guest Relation Carola assistance and help!

We look forward to welcome you once again in the summertime to discover our a new and Extraordinary NH Collection Experience!

Arrivederci
Velia Borreca
General Manager

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2016年3月3日的評論

在都靈中心的全新的高雅、可以讓你回復品味的歷史建築。到達后昇級到一個普通套間,花了少量費用。一樓的大房間,可以俯瞰這裏;優雅地而且真的很大的浴室,有淋浴及浴缸。舒服的床,夜裡的溫度相當低;完整的早飯;很好的職員;免費的無線網絡。我給它打滿分。

感謝 lucaerrante
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Velia B,卡利娜廣場NH典藏酒店 的 Direttore,回應了這篇評論已於 2016年3月18日 回應
Google 翻譯

Dear Lucaerrante,

on behalf of all the Staff and myself thank you for staying at the NH Collection Piazza Carlina and sharing your experience.

It is very important for us reading your comment and learn you felt very comfortable and that your stay were excellent in every aspect!

In particular we appreciate your comment regarding the room you have been upgraded in a wonderful Junior Suite with a large bathroom with shower and bath.
We are happy that you enjoyed the stay in your room thanks to the details which making the difference: free wi-fi, free coffee machine and tea maker, complimentary bottle of water.

We would love to welcome you again in the future and we are sure, you will live another unique NH Collection Experience,

Arrivederci!
Velia Borreca
General Manager

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