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I would like to thank you for choosing NH Collection Piazza Carlina during your stay in Torino and for taking the time to share your experience with us.
We highly value your comments for process of continuous improvement and as a base for making our guests stay more enjoyable every time.
At the same time I would like to point out some aspects of your experience, so as to make the readers of the portal understand the efforts of the team to satisfy your requests. You arrived at the hotel at 10.30PM on the 16th of August, requesting a restaurant in the city open at that time. With pleasure we wish to satisfy all the requests of our Guests, but the city of Turin, due to the festivities of August, saw most of the restaurants closed for holidays. The few restaurants open, closes the kitchen at 10PM during the low season. When we proposed you to have dinner at our restaurant, open until 11PM, you did not accept this kind proposal.
I am sorry that you could not appreciate our Breakfast AntiOx, which represents one of our strongest pillars in the services offered. Our offer includes: a wide selection of croissants for all tastes, homemade cakes, fresh seasonal fruit cuts, fruit juices and juices, a selection of yoghurts of different tastes or the exceptional offer of toppings for white yogurt, where our Guests can personalize through the addition of seeds, goji berries, dehydrated and fresh fruit, chocolate and cereals of every taste, homemade pancakes and a large part of a savory buffet with eggs, bacon, beans, cheeses, sausages, salmon and salads.
This is to inform you that our rooms are provided with brand new mattess queen and king size, very thick, they are studied to fulfill the best rest possible, with even 3 different types of pillows differing from sizes and softness, I'm sorry you didn't appreciated our sleep quality.
Our bathrooms are decorated with handmade artistic tiles called “Cementine”. The signs that you saw on the floor is not limescale, but, being the "Cementina" very delicate, it is slightly corroded by the cleaning products that are used daily to guarantee hygiene. Periodically we proceed with special varnishing on floors. Please accept our most sincere apologies for the inconvenience this situation may have caused you.
At the Hotel Nh Collection Piazza Carlina our aim is to exceed the expectations of our guests, and we deeply regret when we do not fully achieve this especially concerning Staff attitude, normally our friendly welcome is appreciated and often cited in the reviews.
I remain at your entire disposal and send you my best regards.
on behalf of the entire Staff we would like to thank you for choosing NH Collection Piazza Carlina for your stay in Torino and for sharing your Experience.
We are pleased to read your excellent comment about the entire team and in particular about their helpful attitude, we happy to be very careful to Guests questions and requests!
We are pleased to read your opinion, Guest's feedback is really important as we aim at maintain the excellence of our service.
We look forward to having you here as our Guest another time to live a new and pleasant NH Collection Experience.
Best Regards and Arrivederci!
on behalf of all the Staff and myself I would like to thank you for choosing NH Collection Piazza Carlina and sharing your experience.
We are pleased to read your comments, about our Staff being attentive, friendly and very careful.
Our terrace offer a unique view on the Mole Antonelliana and Superga Church, during the summer, our Guests can enjoy a superb aperitif right in front of the symbol of Torino.
We look forward to welcoming you again soon and we are sure we will comfirm a new and extraordinary NH Collection Experience!
Thank you for choosing NH Collection Piazza Carlina, on behalf of myself and the whole Staff, we are very happy that you lived a good experience with us.
The central location where the hotel is located is definitely one of our strong point, as it allows to our guests to have everything within walking distance: Mole Antonelliana and Egyptian Musem for example.
We are happy to read your appreciation about Courteous and efficient reception staff: love being always available and ready to meet all the needs of our Guests!
Our 160 rooms are provided by modern safes, TV with foreign channels, three pillows differing from size, coffee station and kettle.
We hope there will be soon another chance to welcoming you again and we assure we will surprise you even more with a new NH Collection Experience!
我可以肯定的說我是NH Collection酒店的粉絲，無論何時這總是我的住宿選擇。出差到Turin是最近的一次！我很享受在NH Collection Piazza Carlina的美妙住宿體驗。這是一個位於市中心的優雅的酒店，非常靠近高速火車站，步行範圍內有一切！酒店本身非常特別，無論是在卧室還是公共區都有精緻的裝飾。服務真的是高標準，酒店餐廳的食物是真正的美食體驗！謝謝Carola在我住宿期間提供的極大幫助，絕對會再次光臨的！
on behalf of the entire Staff and myself we would like to thank you for choosing NH Collection Piazza Carlina and in particular for sharing this amazing comment and being our FAN!
We are grateful to know that you appreciated the central location of the Hotel, in fact NH Collection Piazza Carlina is placed in the heart of the city center and all the main attraction of the City, like Mole Antonelliana, are walking distance! As you mentioned very close also to high speed train station.
It a pleasure to read your comment and to see that you spent such an Extraordinary stay thanks also to our Guest Relation Carola assistance and help!
We look forward to welcome you once again in the summertime to discover our a new and Extraordinary NH Collection Experience!
on behalf of all the Staff and myself thank you for staying at the NH Collection Piazza Carlina and sharing your experience.
It is very important for us reading your comment and learn you felt very comfortable and that your stay were excellent in every aspect!
In particular we appreciate your comment regarding the room you have been upgraded in a wonderful Junior Suite with a large bathroom with shower and bath.
We are happy that you enjoyed the stay in your room thanks to the details which making the difference: free wi-fi, free coffee machine and tea maker, complimentary bottle of water.
We would love to welcome you again in the future and we are sure, you will live another unique NH Collection Experience,